• Report: #623857

Complaint Review: All American Dish Network

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  • Submitted: Fri, July 16, 2010
  • Updated: Tue, January 22, 2013

  • Reported By: miriam — tucson Arizona United States of America
All American Dish Network
1550 W Wetmore Rd Ste 150 tucson, Arizona United States of America

All American Dish Network I was promised certain programs and other services , whic i never recived them. tucson, Arizona

*Consumer Comment: Dish Network has issues

*General Comment: I agree!

*UPDATE Employee: Hello,this is Dan Busa with DISH Network,

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 I was offered a package that included all of the american channels but got only 4.most of them are shopping channels, sports center, an info channels.

I had called a few hours after the services were installed. I called tech support Thursday July 15, 2010 at around 9 p.m. They were unable to assist me. I called again on Friday july 16, 2010 at 9 a.m. They were still unable to fix the problem. I tried to cancel and wanted my money back, they said tey would not refund my money.Not only that bt tey would not only NOT refund my money, but would take out an additional $17.50 per month for 2 years due to our ctract with them.That however was never specified when I called to oreder the service.

 I need help to do something about this.


This report was posted on Ripoff Report on 07/16/2010 11:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/All-American-Dish-Network/tucson-Arizona-/All-American-Dish-Network-I-was-promised-certain-programs-and-other-services-whic-i-nev-623857. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Dish Network has issues

AUTHOR: Tapman - (United States of America)

I have found this service is not what I was sold. I was told the weather does not effect the new Dish. It looks like I was lied to because, I have had many problems with total lose of signal. I have had this problem if it windy or stormy and have also had total loss of signal when weather is not an issue. When I  have called in I am told to unplug the receiver. If that did not work I am told they will sent a tech out and the fee will be $95.00. So let me see if I have this right. I sign a 2 year agreement with Dish and if their equipment does not perform as the sale person stated. I have to pay $95.00 for a tech to come out and tell me there is nothing he can do ? And if I cancel before 2 years because of bad service I will be charged $17.50 per month for the remaining months. How can a big box company treat customers like this ? Is there something I am missing here ? Below is who I spoke with today at Dish Network.
I spoke to Suey # A3D, who said I would own a $105 cancellation fee.
Transferred me to Jesus Roblis (303) 942-8605 ex 81383, Jesus wanted to send someone out for $95.00. Jesus would not waive cancellation fee. I asked for supervisor and waited for over 10 min. on hold. 
 
Ivan _________  at (303) 945-8605 ax. 58552 would not provide his last name. After 42 min. Ivan hung up on me. Saying he would not waive the $105.00 cancellation fee. 
 
I called in at 4:21 and was on the phone for 42 min 11 sec at which time Ivan hung up on me. Mr. Ivan hung up probably because it was 5:03.11pm and time to go home.
 
That is an example of the kind of service that Dish provides.  
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#2 General Comment

I agree!

AUTHOR: Josie - (United States of America)

I also signed up with All American Dish Network.  I was promised $100 gift card for signing up with them.  The first was an offer for $50 but was told because good credit he was able to offer $100.  This conversation took place in July and it is December and I was still waiting.  I called and spoke with a supervisor who said she was going to review the call with the representative and get back to me in one week.  After 3 weeks I called her back and was told it was a processing fee which was going to be refunded to me.  That was a lie.  She also told me the representative never told me I was going to receive $100.  She called me a liar but I know what was told to me.  I also had a witness who heard the whole conversation I had with them in July.  I am going to file a complaint with the better business bureau.  I also posted my opinion of their company on Facebook and I will continue to tell everyone I know to stay away from them.  They are a rip off and lie to get consumers to buy their product.  I am also going to write a review on every single site I can find that has reviews submitted on them.  I suggest you do the same.  Also I am going to contact my local news station.  You cannot believe anything they say.  I am going to continue to find resolve to this because I know exactly what was told to me and I am going to persue it.
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#3 UPDATE Employee

Hello,this is Dan Busa with DISH Network,

AUTHOR: DanB@Dish Network - (USA)

Hello,this is Dan Busa with DISH Network, I would like to apologize for sorry for the experience you had. If you feel that you never signed a committment then we need to look into that. Otherwisea technical issue is not typically grounds for cancelling a contract.I would be happy to help you in either case, feel free to e-mail me at: daniel.busa@dishnetwork.com


Daniel Busa
DISH Network Customer Service

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