Allstate Pool and Spa JJ Nudelman Dennis OVER PROMISE AND UNDER DELIVER Thousand Oaks California

Signed a contract to construct a pool dated November 2014 with Alstate Pools.  Met sales rep named JJ Nudelman.  Contract was for $125K and didn't haggle at all on the price.  Now the pool is complete minus a few repairs needed (so guess not complete).  Had multiple issues with this contractor: 

1.  Sales rep included in the pool 2 spillway bowls that flow into the pool.  They delivered them to my house and to my surprise they were PLASTIC!  Yes $125k pool and I get sent plastic water bowls.  After calling JJ Nudelman his words were "oh no those are the best bowls money can buy."  His exact words!

2.  Pool hole was dug in February 2015.  From dig to finish was 7 months vs 3 months stated on the contract.

3.  Per the contract permits were suppose to be paid by contractor.  They were not, I paid them.

4.  During the months of no work the tile for the edging was left in it exposed.  It was rained on multiple times to the point of almost disintegrating the boxes they were in.  Before they were installed we decided to go to a tile store to see if there was a nicer tile.  To our amazement we found that not only was the tile provided the cheapest on the market but it cannot be installed if it gets rained on.  So out of our pocket we purchased brand new tile.  When I brought this up to Dennis, the owner, he stated that it wasn't his fault it was left in the rain and that it CAN be installed anyway.  Scary for someone that has done pools for years and didn't know you can't install tile that has been rained on.  Makes me wonder how many pools they have done incorrectly.  They would have done mine if I didn't catch it.

5.  I made it clear to JJ Nudelman from the very beginning that I wanted to control the pool from my phone.  He assured me it would get done.  Not only has it not been done but when I called and asked Dennis about it his response was, "Show me where it says that in the contract."  Its sad to see sales people over promise and under deliver. 

6.  Found out after the fact that some of my neighbors complained to Allstate about dust and other related issues and not only did they not resolve them but was rude to them.  Now they are mad at me and have been calling the city on me every chance they have.

7.  One jet in the hot tub does not work and the light in one of the bubblers doesn’t work.  No one bothered to do a final inspection with me to make sure everything works.

Guess this is one of those contractors you have to be careful with and make sure you read every word.  They will try and cut corners and save cost at the expense of your pool!  I will be going over the contract word for word with an attorney now and I will be pursuing them for everything that is incorrect.