• Report: #1080101

Complaint Review: Amazon

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  • Submitted: Thu, August 29, 2013
  • Updated: Thu, August 29, 2013

  • Reported By: Lisa — Gilbert Arizona
1200 12th Ave. South, Ste. 1200 Seattle, Washington USA

Amazon kindle Fire stops working as soon as warranty expires Seattle Washington

*Consumer Comment: But

*Author of original report: Who are you and why are you defending Amazon when you have no clue

*General Comment: Incorrect!!

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I purchased a Kindle Fire in December 2011.

In April 2013 it would not charge. I contacted Amazon and they said that they had problems with this device and that they would send me a new charger. They did. This helped for a couple of months.

By July 1013, the device would not charge with the new charger.

I called Amazon and they said that the device was out of warranty and that I would have to purchase another one. This device lasted less than a year and a half before I started having problems with it. It was less than 6 months out of warranty! Apparently they manufacture devices that only work while under warranty. They offered me a new 2nd generation Kindle for $129 to replace the one I paid $199 for 18 months ago. Why would I want another shoddy device that I have to pay for?

This is really a ripoff and an example of a large manufacturer really taking advantage of consumers.

This report was posted on Ripoff Report on 08/29/2013 09:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/Amazon/Seattle-Washington-98144-2/Amazon-kindle-Fire-stops-working-as-soon-as-warranty-expires-Seattle-Washington-1080101. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment


AUTHOR: ramjet - ()

But it's out of warranty.  How long do you think it should be warranteed?  Oh, I know, just long enough to cover any problems YOU may have. 

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#2 Author of original report

Who are you and why are you defending Amazon when you have no clue

AUTHOR: Lisa - ()

I have never used the Kindle when it was charging. You have no idea how I treated my Kindle or any idea about any of this. Unless you are Amazon, I don't know why you are even responding to this.

This is a defective device. It has a flaw. I'm glad you had no problem with yours, but that does not mean mine wasn't defective. Other people have had this issue and are posting all over the internet, including on Amazon's own page.

Amazon needs to correct this problem.

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#3 General Comment


AUTHOR: Tyg - ()

 The Kindle Fire is a excellent little tablet. But its lifetime use is determined by the consumer that purchased it. I too have one of the original Kindles and I have had 0 problems. Mainly because I deal with electronics everyday and I dont make the rookie mistakes that the general consumer makes. First, never use your electronic device WHILE it is charging. This is the single most devistating event that you can do to ANY electronics. Yes you can use it while it is plugged in, but it WILL cause excess heat build up in the battery. That heat also transfers back down to your plug eventually and loosens the connections of the plug on the board. This will also KILL your battery. Once the heat build up gets too high, then cells start rupturing in your battery. You may have seen a cell phone battery that is over double its size. Due to swelling.

Second, yearly maintenece is a great idea. Every year I put on a new screen guard. Every year I buy a new charge cable. This way I am assured that if there is a problem, it IS with the unit itself. The only REAL issue I ever had was a lockup one time. I would suggest that if you choose to get another tablet or tablet like device that you follow rule #1. NEVER USE IT WHILE IT IS CHARGING!!!!

Hope this little bit of knowledge helps you in the future. See the consumer in general doesnt like to admit that they MIGHT have had a part in any objects demise. You are blasting Amazon and trying to damage the Kindles reputation WITHOUT accepting that neither Amazon or Kindle used your tablet. When you purchased your tablet it was working and fresh out of the box. Your use of the device is what killed it, NOT shoddy product. No product is made by the "divine". This means ANYTHING is subject to be damaged by use. Including a tablet.

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