amazon.com Trade In Internet

My wife and I both traded our cell phones into amazon for trade in value. Their website says that if the phone is sent in and is in better condition than the one listed it will be upgraded. I sent in a flawless phone and was only given good status. (this isn't the main reason for the complaint). My wife's phone was denied and told it would be sent back to us. There is no reason it should have been denied.

The complaint has to do with the customer service representatives we spoke with. We had to contact and speak with 9 different people at amazon to even find out the status of our trade in when it was sent in. The phone arrived and showed delivered from our tracking info on the 15th. As of the 21st it finally was processed. We couldn't find any kind of information on the phone.

When we called in, we were lied to numerous times about when we would find out a status update on the phones. After they processed the phones and we were told that it was denied and would be sent back to us, we were told that they would try to expedite shipping to get the phone back to us as soon as possible. We were promised a call back to be told of the status of the phone being shipped back by TODAY. We never received a call back.

We called back today and were told no notes were recorded on the call about the previous calls. Tyler was rude to my wife and had told her that she was wasting his time and made her feel like she was a horrible person for even calling in.

We finally got a hold of someone tonight who said that they never expedite shipping and wouldn't be able to assist us at all, and it could be up to 2 additional weeks before we get our original phone back. Which will give me no time to even try to sell my iPhone to another vendor before they announce another iPhone. So I am screwed out of the value of my phone regardless. From the numerous lies and phone calls, I feel like that I can't even trust them to send the phone back at all and that it will even be in the same condition or have the accessories that I sent in.

I feel that every person I spoke with told us a different story and really didn't care about customer service at all. We received confirmation from the last person that we were promised things that weren't true in order to get us off the phone.

I feel this is a horrible business practice and needs to be looked into.