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Report: #1321682

Complaint Review: Appliances Connection - Brooklyn New York

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  • Reported By: Don — San Francisco California USA
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  • Appliances Connection 1870 Bath Ave Brooklyn, New York USA

Appliances Connection, Jason M, Calvin, Sara Wolf, Nadiya N Rip off, stole, delayed, broke the law, stalled. lied Brooklyn, New York

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On 12/4/2013 I purchased three appliances, a refrigerator, a range and a dishwasher and included with the purchase was an extended warranty for each and some accessories for the hook up from Appliances Connection (AC). There were some problems with hooking up the refrigerator and the dishwasher, and I was unable to resolve the situation with AC so I submitted a charge back with my credit card company for the cost I paid for the installation and accessories that were not performed. The store refuted my charge back request but it was granted based on the documentation I submitted to support my claim.

Fast forward the the March 2016 when I realized that my refrigerator was not cooling, I discussed it on the phone with the LG rep and agreed it required servicing. I contacted the extended warranty company, Consumer Priority Service Center (CPS), and after going back and forth between them and the appliance store I was told that Appliances Connection had voided out all three of my extended warranties in retribution for me submitting a charge back to my credit card company. So now the warranty company is telling me that the appliance store needs to resolve it and visa versa. At this point I call the appliance store and they immediately put me on hold and never pick up again and I call the warranty company and leave messages on voice mail but never receive a call back. I have a problem with the issue of the appliance company voiding out my extended warranties that I paid for in that I was never notified of the void nor did I receive any refund of the monies I paid.  Since I was getting the run around between the two companies, I needed to proceed with the repairs to salvage my food in the refrig so I contacted the warranty company to get the name of a repair company they approve of and they provided 2 repair companies which I contacted and neither one was able to perform a service call so I contacted the Mfg, LG and had them come out to do repairs.

LG came out and found that the problem was with the defrosting system whereas due to the failure there was a build of of ice which blocked the air flow and prevented the refrig from cooling and the cost of the repair was $238.95.I was able to have the appliance company reissue all three of my extended warranties so I could proceed with the required repairs under the extended warranty. I went back and filed a claim with the warranty company but found that the repairs were done in the period of time between the voiding of the initial warranties and the issue of the replacement warranties. So I began to write reviews on some consumer websites and as a result of a review I had posted to the internet I negotiated a settlement with both the Appliance store AND the Warranty company for the AC to refund me the cost of the Extended warranties I purchased and the CPS would cover the cost of the repairs which I agreed to on May 31, 2016. I stated in my acceptance that I would remove the negative review I posted upon receipt of their settlement check because I came to an earlier agreement with AC and then they didn't follow through on their promise. Both companies came back to me and requested that I remove the review PRIOR to them sending out the settlement check and we have been going back and forth since that date. I had involved the BBB of New York but they have only served to be a paper pusher  between all parties involved and really has not been helpful and I also filed a complaint with the NY Attorney General.

So I have the issue of this to resolve and then to make things worse, today I realized that my refrigerator is not cooling again, so from my perspective believe that since this issue has not been resolved that I have the right to file another claim with the warranty company for this current refrig failure which is what brought me to you guys. I wanted to preserve whatever rights I may have prior to filing another claim with the warranty company so I can get them to honor the previous settlement we agreed to as well as honor the additional claim I need to make but I also do not have a lot of time to waste due to the fact that the food in my refrig will be spoiling soon. Since I did not hear back from you guys, I sent an email on 7/22/16 to CPS advising them of the 2nd refrig failure, and their response was that the 2nd failure would not be covered because AC had voided out the warranties that they reissued but that CPS was going to send me the check for the repair regardless of me removing the review. Since that time I have sent another email to Cps advising that regardless of them sending me a check for the initial repairs, I never received a notice from AC that my warranties were voided nor have I received a refund so from my perspective they are on the hook for the second refrig failure and I have not received a reply. So I sent another email to both AC & CPS explaining my position and the fact that I believe they are responsible for the second refrig failure and that went to them today. What I am looking for is the refund of the cost of the warranties I paid from AC as well as them covering the cost of another service call under the reissued warranties.

This report was posted on Ripoff Report on 08/10/2016 03:58 AM and is a permanent record located here: https://www.ripoffreport.com/reports/appliances-connection/brooklyn-new-york-11214/appliances-connection-jason-m-calvin-sara-wolf-nadiya-n-rip-off-stole-delayed-brok-1321682. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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