- Report: #997428
Report - Rebuttal - Arbitrate
Complaint Review: archivefee dot com
archivefee dot comInternet United States of America
archivefee dot com archivefee dot com is a total rip off BUT I managed to cancel the account, Internet
*REBUTTAL Owner of company: Customer Service Response
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The customer service person then sent me a message saying "OK, I have closed your account and removed the remaining charges of $19.95. You have beencredited all subsequent charges of $19.95 effective today, these remaining charge(s) have been voided. Your confirmation number is: ...."
This sounded to me as though they were cancelling FUTURE charges, but intended to charge me the $1.00 and the $19.95. I repeated that I had agreed only to pay the $1.00 for the report (which I told "her" I still wanted and was still willing to pay for). After some back and forth, "she" finally told me that all charges had been voided.
While I was going through this stupidity, I contacted my wife and told her about my stupidity and asked if she could contact the bank to stop any charges from going through. She did and eventually we got confirmations from archivefee.com and from the bank that nothing was being charged.
I then asked: "Why did we even have to go through with this? I wanted to buy a report, and I'd gladly have paid for it. Now it seems like a total scam, designed to take my money from me and give be nothing at all. What is archivefee.com's physical address? What state is archivefee.com's legal place of organization? Who are the people behind archivefee.com?"
The customer service person gave me an email address for her supervisor and a phone number, but never answered my questions.
What a royal pain in the rear end.
This report was posted on Ripoff Report on 01/15/2013 04:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/archivefee-dot-com/internet/archivefee-dot-com-archivefee-dot-com-is-a-total-rip-off-BUT-I-managed-to-cancel-the-acco-997428. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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