Complaint Review: Areli Gonzales - Pacolma California
- Areli Gonzales 12924 Pierce Street Pacolma, California USA
- Phone: 855-567-2147
- Web: lillyray03@yahoo.com
- Category: Supplemental Health Programs
Areli Gonzales Lilly I got ripped off by ordering a trial of Skin Element and Eye Vibe. Pacolma California
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When the merchandise arrived a letter was included stating that if I was not satisfied I had 30 days for a refund. On the 15th day I was charged $97.83 for the enrollment of the merchandise. I was not satisfied and when I called to cancel and request a RMA they informed me it was too late. They stated I could return and get refund minis $20 restocking fee!! I want my full refund $97.83.
I ordered a trial sample of Skin Element and Eye Vibe products. I received them in 5 days. I was not satisfied with the claims the product stated. The letter enclosed with the samples stated if not satisfied to return within 30 days for a refund and first call customer service for a RMA # to be on the return package, at my expense of course. I called them to request return information and they informed me that my 14 days to cancel had expired yesterday. My credit card was charged $97.83. I requested a full refund of the charged amount. They informed me they would refund me after they received the merchandise but there would be a $20 restocking fee. I told the representative the letter was misleading and did not say that I only had 14 days to cancel so that I would not be charged the full amount of $97.83. I was livid. The company purposely mislead me to believe that I had 30 days to return for a full refund. The credit card charged my account which in turn over drew my account. I was not expecting the charge so I had not budgeted for that money.
This report was posted on Ripoff Report on 04/22/2016 10:13 AM and is a permanent record located here: https://www.ripoffreport.com/reports/areli-gonzales/pacolma-california-91331/areli-gonzales-lilly-i-got-ripped-off-by-ordering-a-trial-of-skin-element-and-eye-vibe-p-1301216. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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