• Report: #1117322

Complaint Review: auto life rx

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  • Submitted: Tue, January 21, 2014
  • Updated: Tue, January 21, 2014

  • Reported By: Eric — indianapolis Indiana
auto life rx
, Select State/Province USA

auto life rx I had bought a denali suv in july of 2013 was having trouble during the cold weather took it to the dealer they found 5 things wrong differential was going out oxygen sensor , new throttle body. it could cost me up to 5000.00 dollars auto life diened all claims when I bought the suv I told them that I would not buy it with out a warranty they sold me a full engine and transmission coverage even the deaker Phoenix Arizona

*UPDATE Employee ..inside information: Response

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I bought a Yukon denali 2013.told them I would not purchase the vehicle without a warrantythey sold me autolife rx.I was having problems with my vehicle in this cold winter weather.I took it to the dealer and had it checked out.they found five problems with my vehicle.from the oxygen sensor to the throttle body to the differentialAuto life does not cover any of that.the differential is part of the engine and transfer case which was supposed to be what I purchased now I'm stuck paying for as much as I paid for the vehicle to fix it.


This report was posted on Ripoff Report on 01/21/2014 02:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/auto-life-rx/Select-StateProvince/auto-life-rx-I-had-bought-a-denali-suv-in-july-of-2013-was-having-trouble-during-the-cold-1117322. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee ..inside information

Response

AUTHOR: Company Representative - ()

It is understandable that someone would be upset about a claim filed that does not end up in payment; however, there are several things to consider here.  First, AutoLifeRx is a radiator additive product that comes with a limited agreement which offers coverage on the internal components of the vehicle listed on the customer form.  Though the form is only a couple of pages long, many times that form is not thoroughly read through by the person purchasing the product; therefore, they are left with only their interpretation of what was sold to them by the auto dealers themselves.  The very reason we do not sell direct to consumer is that we want our customers to have a chance to read through the coverage and sign a copy stating that they have done so. 

The AutoLifeRx customer agreement is very specific as to what could be covered and what is not covered and there is no mention of coverage for an o2 sensor (which is an emissions item) a throttle body or the differential (which is part of the drive shaft).  We have a very strong history paying claims and taking care of our customers but there will always be those who feel they were dealt an unfair hand.  Without knowing the circumstances by which this claim was allegedly denied it is impossible to provide a concise answer to this customer's concern.  I would encourage the person who made this original complaint to contact AutoLifeRx directly for a complete explanation on what happened during the investigation of his or her claim which ultimately led to the decision of denial. 

 

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