• Report: #964329

Complaint Review: auto rescue denver

  • Submitted: Sat, November 03, 2012
  • Updated: Tue, February 12, 2013

  • Reported By: co reporter — westminster c Colorado United States of America
auto rescue denver
18121-c east hampden ave aurora co 80013 aurora, Colorado United States of America

auto rescue denver auto rescue watch out aurora , Colorado

*UPDATE EX-employee responds: Auto Rescue Denver

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i worked for this company for several months working my butt off running calls for them all over the place answering my nextel phone all day everyday even when i was so tired i didnt want to drive i still ran calls for them. my highest pay was 1000.00 my lowest 100.00 they false advertise and lie to the employees they tell you that if you call in advance you can have time
off BS they dont believe in time of.  all that diane the main owner cares about is her calls and her money she treats you
like your the scum on her shoe she has no clue of respect on the other hand greg is a very respectful man and person he knows how to treat his employees some of the dispatchers they have listen better then others some are great others i would not want to work with again as long as i lived.

they pay there employess like crap we get paid 10.00 for lock outs jump starts and tire changes and 15 to 10 on fuel calls so fair warning future employees of this company we be warned.  seem awsome until you have something happen they its all about them and there money and there calls. if you get hurt doing this job good luck trying to get any compensation
they will screw you out of it faster then you can blink. there is a reason why a company like this has NO Better Business Bureau credability what so ever. ow yea and when they say you will get your checks every saturday i hope you know
what time your mail man comes other wise your screwed and if you think you can have a family or a life with this company you might as well forget it. if you go to look at there credability with the BBB they tell you to call the CO state department of labor tells you what kind of company this is. better prey your never sick or are told by doctors to not do something for this company becuase they will screw you out of time and money and destroy your vehicle working for them.

 Hiring Roadside Technicians MUST LIVE IN the area posted. Hiring Multiple Drivers.
We provide four services. Jump Start, Fuel Delivery, Tire Change, and Unlocks.
 No Experience Required. Need to know how to just start a vehicle, and change a tire. Training Provided for lockouts.

Equipment Requirements: Jack, Socket Set, Breaker Bar, Gas Can, Cell Phone, Vehicle year 2000 or Newer(Small SUV or Truck).

Info Requirements(Please send this info to our email if you are serious about the position):

 Name, Phone # where you can be reached, Zip Code that you Live In.

Location: Downtown Denver Area

  Compensation: Earn $300 to $700 Weekly ( if you want to see this much money you better run your butt off every single day you work for them its the worlds biggest lie.)

  This is a contract job.

Here is proof of this companys reputation In California tells you how big of a rip off they are.

Inman's Auto Rescue, AKA 'Auto Rescue'  is a contract provider of roadside assistance.  They are a Texas Corporation
that has multiple dummy companies spread around the country.  On of these is, "Auto Rescue of San Francisco LLC", which gives a physical address to the city that is actually just a mailbox service .  This is illegal.  They have no fictitious name
filing in they counties where they operate, such as San Francisco, San Mateo,Alameda, Contra-Costa, etc.  San Francisco fictitious name #0300273-00 filed 1/31/07 is not the same company, but is a shop that went out of business.  
Inman's Auto Rescue has not filed with the CA Secretary of State as an Out-Of-State corporation doing business in CA.

Their individual drivers are independent contractors who refuse to disclose if they have the required local business licenses.  None of their vehicles have a phone number or required markings.   These drivers do not bother to carry the required equipment or lighting on their vehicles.  Most don't have the required commercial plates (all numbers except for one letter). 
Many have out-of state plates to avoid paying registration fees and compliance with our state's environmental laws. 
The corporation survives by underbidding contracts and then underpaying the drivers.  Many drivers who quit are not paid their final pay.

These guys will demand that you sign a waiver before theytouch your car and will not pay if they cause damage due to their lack oftraining and negligence.  If you have a flat and your wheels are not stock, they are likely to just drive off and leave
you stranded.   If one of these people manage to show up, please don't let them touch your car until you have seen that they are in a uniform, that their vehicle has CA commercial plates, and that they show you proof that they are a licensed business with $300,000 insurance. 
If not, please feel free to report them to your insurance company and the CA Highway Patrol.

I would suggest that if you have a flat tire, dead, battery, are locked out or out of fuel, that you tell your provider to send anyone else! 

OaklandCAConsumer, Oakland, CA

This report was posted on Ripoff Report on 11/03/2012 06:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/auto-rescue-denver/aurora-Colorado-80013/auto-rescue-denver-auto-rescue-watch-out-aurora-Colorado-964329. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

Auto Rescue Denver

AUTHOR: RS - (United States of America)

I recently was employed by Auto Rescue Denver. Some of the above mentioned complaints can be true to an extent.

The issues with this employer that I encountered were the following:

Training - training really didn't exist. I drove around with one employee for 4 hours and after that period of time I was considered "fully trained".

Money up front / Removed from your check - Auto Rescue Denver will charge you for equipment that they provide you. You do get to keep some of this equipment. You are charged $200 for your battery jump box and some other misc. items such as a roof light. Your are also charged an addition fee per check for your phone service (nextel dispatch phone) and paperwork fee. You have to pay your gas, cell phone (you need to call clients) and addtional equipment such as a jack, air compressor, socket set, lug wrench, gloves, etc.

Auto Rescue Denver does expect you to be available 24 hours a day, 7 days a week. You may ask for time off (you're an independent contractor so they can't really do anything about you taking time off other then making you feel bad about it). All that they ask is that you give them 48 hours notice. You may also call dispatch and tell them to take you off the clock for an hour if something pops up. The issues with the work time requirements is that you never know how many calls you will receive on any given day. You are paid $10.50 per call and $5.00 per GOA (Gone on arrival). You are only supposed to receive calls that are 15 miles from your zip code. On occasion I have put close to 25 miles on my vehicle to respond to a call.

You will also receive tips, but you can not depend on these. All my pay checks showed up regularly, every Saturday. I would say my standard check was $350 a week. Considering the work, the pay wasn't too bad.

Here are the issues you will encounter if you choose to work for Auto Rescue Denver. Dispatch and Customer issues - unfortunately dispatch won't send you the correct information. You end up looking for the customer and speaking to the customer yourself. Some times the customer can't give you proper directions or assist you and sometimes you will have difficulty understanding the customer. Some dispatchers are very helpfull and understanding. Some other dispatchers are not exactly pleasent. On many occasions I was woke up from bed at 1:00am and notified that I needed to "hurry" to a call. Dispatch would then ask multiple times "how long do you think it will be until you're there". You will also get this when you have been sent multiple calls. It seems like there is a lack of communication at times.

I have also encoutered issues where 2 calls came in at one time. I then drove 9 miles to do call number one, only to have to turn around and drive 9 miles back to exactly where I was to work the 2nd call. Since it's your vehicle and gas, there doesn't seem to be much consideration for the miles and gas that you are using in your personal vehicle. I have been sent to calls that were 20 miles away only to be told that the call was a "GOA". On these occasions I actually lost money reporting to a call. If you figure out the amount of time you spend in your vehicle and amount of time it takes to do most calls you end up doing about a call an hour. So, you basically make $10.50 an hour working for Auto Rescue Denver.

Another odd thing that I encountered working for Auto Rescue Denver was that I never once met my "boss", the owner or anyone really in the company. You are truly on your own when you work for Auto Rescue Denver. I never knew any of the names of the dispatchers. The only person I was ever in contact with was the guy that picked up paperwork every 2 weeks. If I truly broke down the amount of money I made working for Auto Rescue Denver in one month I would say that I cleared $1500.00. I usually had $300 in gas that I used. I would say that on most days I would have my first call at 7:00am and would have a total of 4 by noon. I would then have about 2 calls between the hours of 12:00 and 5:00pm. On average you receive about 3 calls in the evening after 5:00pm. I would say you average about 9 calls a day and put about 100 miles on your vehicle.

It's hard to have any type of life working for Auto Rescue Denver since you're technically always on call. If you are looking for work and want to start right away they are a good company to work for. Considering the time that you put into it and if you already own the bulk of the equipment that you'll use you can make some good money. The biggest issue I truly encountered were the days that I only received 2 or 3 calls. On these days I more or less sat around at my home. Since you're on call you can't go out and get a second job or go out and get into anything to make some additional money. Considering that you're only paid by call there's really no way to know how much you'll make per check, per week and that unfortunately is the biggest issue.

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