Baierl Honda Incompetent Service Department Charges for Unnecessary Work, but When they figure it out, they still charge $695 for what should have been a $50 repair. Wexford Pennsylvania

I brought my car in because there was a leak (among a couple other minor things) in one of the tires. It would lose 10 PSI in about 3-4 days, so I would have to fill it twice a week. I noticed there was no mention of the tire on the invoice, so I asked about it. They said "Oh, we fixed it for free; the tire just needed to be re-mounted, but there is nothing wrong with it."

3 days later, the pressure is low again. When we brought it back in they now say the sidewall was damaged, and I'll need a new tire. They also recommended I get two tires so the one opposite will match for handling/performance reasons. They told me both tires had 5/32 inches or 60% of their usable life/tread remaining. The bill came to about $650. Three days later, the pressure is low again. I tried to call the service manager four times, but could only get voicemail, where I left a message asking for a return call, but never got a return call. Finally, We just brought the car in.

This time, they figured out it was just the valve stem leaking all along, but had already discarded my old tires so they wouldn't compensate me, even partially for their blunder that cost me $650. Even if their claim that the sidewall was damaged was true, which I have no reason to believe, especially since they never saw it the first time I took it in, the fact is I asked them to remedy the leak, and the leak was coming from the valve stem, not the sidewall. They repaired the leaking valve which fixed the leak, which would have been about a $40 repair.

Ok, so obviously anyone can make a mistake, but for an automobile dealership service department, who already gets paid top dollar to know what they are doing makes a mistake that costs their customer $650, they should make some attempt to make things right. Instead, I was treated rudely and and unfairly.