• Report: #1017282

Complaint Review: Bancroft Custom Homes

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  • Submitted: Wed, February 20, 2013
  • Updated: Wed, February 20, 2013

  • Reported By: GK — Louisville Ohio United States of America
Bancroft Custom Homes
5290 Smith Kramer St. NE, Hartville, Ohio United States of America

Bancroft Custom Homes, Bancroft Homes, Bancroft Construction, Claude Bancroft Homes Custom home project over budget, over timeline and never completed. Poor business practices. Hartville, Ohio

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I had Bancroft Custom Homes of Hartville, Ohio build a house.  The experience was not good.  While Bancroft is a craftsman, and does beautiful construction and woodwork, the business side is lacking.  Our home took more than a year over the original timeline.  The un-forseen costs were in the tens of thousands of dollars.  Ultimately the project was never completed and the builder ended up abandoning it and having to return a minor amount of funds.  Not enough to cover the completion of the home and correction of problems however.

We have now been in the house for about 2 years.  As it stands right now, we still have multiple leaks in our roof that started during construction.  A wet basement.  Doors and windows that do not seal or lock, Electrical issues, and an HVAC system that does not work properly.  These items are just the beginning of the issues we have experienced.

We chose to go with a local custom home builder because of the horror stories we heard about the big national builders.  Clearly that wasn't a good decision, because with a very small builder you have little to no recourse when things go poorly.  

If you are considering building a home, and plan to use a custom builder, I strongly recommend you call references.  Choose a builder that builds more than 2 or 3 houses a year, and plan at least 20% over budget in terms of time and money because the builder will not be able to see all costs.  The way the fine print in their contracts works is that the customer is responsible for all changes, mistakes, and cost over-runs no matter whose oversight it was.


This report was posted on Ripoff Report on 02/20/2013 09:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/Bancroft-Custom-Homes/Hartville-Ohio-44632/Bancroft-Custom-Homes-Bancroft-Homes-Bancroft-Construction-Claude-Bancroft-Homes-Custom-1017282. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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