• Report: #883107

Complaint Review: best price nutrition online

  • Submitted: Tue, May 15, 2012
  • Updated: Tue, May 15, 2012

  • Reported By: scubasteve — sanford Florida United States of America
best price nutrition online
9960 191st street suite j mokena, Illinois United States of America
  • Phone: 708-478-8143
  • Web:
  • Category: Liars

best price nutrition online false advertisement and take back orders after they take ur money do not stand by their word mokena, Illinois

*UPDATE Employee: Amazon Knows This Issue Was Caused By Another Merchant

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i ordered from amazon pure green coffee bean 2 bottles for 27.99 .the company selling the item was best price nutrition online. i got a email about 3 days later saying my order was cxl and my credit card was credited. i asked amazon why was my order cxl.they said that they did not do it that best price nutrition online did that. i called them and they said that it was advertised wrong and it should have been 27.99 for one bottle and not two. i said u just cannot go back and take money back from me it was bought and that is what they should sell it for. in the future if it cost more then fine.i told them that what they did is not leagle.  they said they can do what they want and and if that is taking back money then they can. beware they have a very bad customer service and and not a honest company. i would be very aware about them and not order from them please pass the word.

This report was posted on Ripoff Report on 05/15/2012 12:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/best-price-nutrition-online/mokena-Illinois-60448/best-price-nutrition-online-false-advertisement-and-take-back-orders-after-they-take-ur-m-883107. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Amazon Knows This Issue Was Caused By Another Merchant

AUTHOR: Best Price Nutrition - (United States of America)


As we spoke to you about, we did not advertise this as a 2 pack. The following is how Amazon works. That specific product can have multiple merchants selling it. The merchant with the lowest price ends up showing up at the top. In this case it was us. This product listing is created by merchants, in this case, we created the original product listing on Amazon. When we created it, it was for one bottle. We have 1000's of orders to prove we had it as one bottle. The problem with having multiple merchants selling the same product on the same page is that any merchant can change the information on the product page. A merchant came in and changed the listing to a 2 pack, not us. When we found out, I immedietely called Amazon about this. They said they knew it was another merchant that changed it, as it's recorded who makes changes to the listings. We have a case with Amazon because of this issue.

Here is an article from last year talking about this exact thing:http://letters.auctionbytes.com/cgi-bin/blog/blog.pl?/pl/2011/7/1311037314.html

"FBA sellers in particular are affected, as they then have to contend with the possibility of returns (particular uncompensated grocery or health/beauty items) when a buyer expects a different quantity than actually received. When quantities are changed, FBA sellers (if they even know about the changes) would have to pay to have items returned to them so they could re-package and re-submit."

I would be happy to get our Amazon rep on the phone with you to tell you that this is possible and does happen...and it's what did happen in your case.

I hope this helps show that we are telling the truth about this, and it's an issue with Amazon.

If you have any questions about this, please contact us at info@bestpricenutrition.com and ask for Jeff. I have been working with Amazon for about 7 years and this is not the first time this situation has happened.

Thank you,

Jeff Moriarty

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