Bob's Discount Furniture Store Fraud, Intentional and Knowingly Manchester Connecticut

I purchased the white Luna sectional (omg horrible, so uncomfortable) from Bob's with the Wells Fargo credit (got approved on July 21, 2013) so that I can pay it off within a year. I thought that was great. The furniture was delivered on July 26, 2013, within a couple of days felt so uncomfortable (back pains, no circulation, neck pain) so I called Bob's and they said they would give a one time-reselect which I thought was great. They gave me up until October to reselect. I then did a reselection and they told me the furniture would be delivered on September 7th. The reselect furniture was less than the original furniture so I said that’s great I can get the credit on my Wells Fargo account. Unfortunately that was not the case, when I called Bobs furniture to state that I did not see the credit on my statement they said you won’t see a credit on your statement you have a credit in the store for $108.00 which was the difference between the two. I kept asking but why doesn’t it go back on the account she said it doesn’t. So I was like wow that doesn’t make sense. I was so confused.

         When they came on September 7 and delivered the reselect furniture the order was incomplete. I was not notified that the other furniture was backordered. Not only that the movers had no notification that they were suppose to pickup the old furniture and take it with them. I was on the phone explaining the situation that the old furniture had to be removed and finally they took it. When I sat on the furniture it had the same odor the sectional had and material is itchy. Dealing with it still. I had yet another delivery scheduled for September 14 for the chair +1 and guess what it was the wrong color, wrong throw pillows. I was so upset that they would even send me that. I told the delivery people to repack it that I was not taking that at all. We were on hold for customer service for over 30 minutes. Finally they got through and delivery guy took furniture. As I was on the phone with customer service I told the lady to cancel the chair +1 and the ottoman (which that wasn’t coming till October 5).  I asked her to please reimburse me on the Wells Fargo account and then I told her to please cancel the sofa as well that I was already fed up with all this and to please credit my Wells Fargo account.  I was in tears this was already 3 weeks waiting. Since the delivery came before the store was opened the lady (Debbie) said call the store at 10AM to discuss what has happened so I did. When I told them I wanted them to pick up the sofa they were like we can’t do that it’s yours now. As far as the rest of the furniture we cannot credit the Wells Fargo account you will have store credit I was like why can’t you do it. She said since we already did you a favor and gave you a reselection of furniture you will only have a credit in the store and that I would have to pay the $1696 regardless. I was so frustrated at this point I asked her if she can please connect me to a manager, so she did. As I was explaining everything to him (Michael) and in tears he still told me that there was nothing he can do that since I accepted the furniture and they did give me a reselection there was nothing I can do about it. He said it says it in your contract. I was so overwhelmed that I told him let’s see how this will pan out once my attorney reads it and I hung up. 

          Now I called customer service this morning (September 16, 2013) basically the headquarters number and I spoke with Denise (she was really informative). She opened my eyes to something that was never mentioned to me at all regarding the Wells Fargo account. Apparently Bob’s discount furniture cuts the check to Wells Fargo for the amount you took the loan for and then you pay Wells Fargo so this is why you get the credit in the store and not on your bill. You are liable for the amount regardless. There is no refund that would show on your Wells Fargo statement. I was never told this at all or else I would have never purchased anything from the store. I was so confused all this time. They were all just saying that you get a credit,  they assumed I was told by the sales person which I wasn’t. I just want them to do the right thing and pick up the furniture and refund the entire purchase on the Wells Fargo account.  They also didn’t mention that once you receive the furniture in your home you keep it, this is just insane. Your forced to kept it regardless and that’s just wrong.   I want this to be rectified as soon as possible. They should practice the 30 day good faith rule. Again, I was not informed of any information regarding the use of the Wells Fargo Credit, how it’s used by Bobs’ or anything that’s why I kept question the in-store credit thing. This is just fraud on Bob’s Discount Furniture part, intentionally and knowingly did not mention this in order to get a sale and get the money…