• Report: #526375

Complaint Review: book in hotels

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  • Submitted: Fri, November 20, 2009
  • Updated: Fri, November 20, 2009

  • Reported By: kmunro — edinburgh Internet United Kingdom
book in hotels
Internet United States of America

book in hotels Hotel booking company Internet

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My girlfriend found this company when we were going on vacation to Milan. She booked the hotel in good faith. 5 days before we went on holiday they emailed to inform us our booking had been canceled without any explanation. I emailed over 15 times but got no reply. They did not provide any response when I requested a refund. She had to claim a fradualant payment through her credit card company so only got her money back 2 months after we paid this joke of a company. I have since read many reports of people who booked through book in hotels to discover a few days before their holiday or even when they arrive at the hotel that they did not make the booking. They are unscrupulous and I would suggest if you find a hotel you like through them then keep searching as they will only cause you headaches. They have a shocking customer service and will just ignore your emails whether you email them directly or contact them through their contact section of their website.Avoid, avoid, avoid!

This report was posted on Ripoff Report on 11/20/2009 12:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/book-in-hotels/internet/book-in-hotels-Hotel-booking-company-Internet-526375. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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