Brand Rep I was very eager to use brand rep for their first page of Google promotion service. One day I was inside of my store when we received a call from a company claiming that they were Google and that they could get us on the first page of google.com in less than 30 days. Nationwide

 I was very eager to use brand rep for their first page of Google promotion service. One day I was inside of my store when we received a call from a company claiming that they were Google and that they could get us on the first page of google.com in less than 30 days. My business has three store and each locations has a Google plus page that we use for our customers to get directions, view our images and learn more about our services. In order for Brand Rep to assure that you on the first page of Google they claim that you must give ownership of your Google page to their company. The problem that we run into is that we do communicate to our customers through our Google page we receive emails and reviews from customers and we are the only ones we want to view those reviews and we deal with our customers. We do this the instant that they make an inquiry on our page.

I offered to make them managers of the page and with my experience there are no limitations to what a company could do as a manager of a Google page versus being the owner of a Google page. If their service was Genuine they would not need to retain ownership of social media pages and in all reality it belong to the Company that contracted them. We attempted to contact the company on either Christmas Day or New Year's eve when I was put on the phone with the representative name Adam. We spoke for roughly 9 minutes of which he attempted to explain to me that their service cannot be guaranteed if I did not give them ownership of my page. Instead of being confrontational and getting upset with the young man who clearly didn't care that we paid their company to do a service for us. Instead he spoke to me as if he paid me. He was Very disrespectful, condescending and clearly lacking customer service skills, which made kindly request to speak to someone other than him.

After not receiving a call back from him or any other management personnel at this company we received no response. It wasn't until the next day I realized that I have been billed shortly thereafter. Since I had not received a phone call back from anybody in the company, I contacted my credit card company and cancel any transactions from brand rep. I made an honest effort to try to work with this company. I reached out to the company yesterday and attempted to come to a resolution at which time I was connected to Adam again who actually said he explained the situation to me in Ad nauseam. Which I must admit I found extremely offensive. In short and at the end of the day it bothers me that I sent money to this company and they have treated me with great disrespect.

And the way that Adam spoke to me I'm absolutely confident that I will not receive a refund. It isn't necessarily a refund that I was shooting for. I was really sincerely hoping that your company can provide the service that you offered me without retaining sensitive company information that in essence is proprietary to our brand. At the end of the day I would like a refund. It is my full intention to leave reviews on every site on the Internet with this exact complaint including rip off report, yelp, Google, Yahoo, the Better Business Bureau and a few others. The only option I was given by Adam is to pay $299 to cancel my agreement with their company. $299 is a very small and minuscule amount of money for me to pay. It would be no problem.

But conceptually I have a problem given money to disrespectful organizations. I am open to discussing this with any of the managing operators of this company but I will not speak with Adam. Unfortunately if I don't hear back today or receive a reasonable resolution to this issue I will spread by complaint across the Internet. Please forgive any typos as I do not have the time to proofread this message. Bill Stewart (((REDACTED)))

Brand Rep I was very eager to use brand rep for their first page of Google promotion service. One day I was inside of my store when we received a call from a company claiming that they were Google and that they could get us on the first page of google.com in less than 30 days. My business has three store and each locations has a Google plus page that we use for our customers to get directions, view our images and learn more about our services. In order for Brand Rep to assure that you on the first page of Google they claim that you must give ownership of your Google page to their company. The problem that we run into is that we do communicate to our customers through our Google page we receive emails and reviews from customers and we are the only ones we want to view those reviews and we deal with our customers.

We do this the instant that they make an inquiry on our page. I offered to make them managers of the page and with my experience there are no limitations to what a company could do as a manager of a Google page versus being the owner of a Google page. If their service was Genuine they would not need to retain ownership of social media pages and in all reality it belong to the Company that contracted them. We attempted to contact the company on either Christmas Day or New Year's eve when I was put on the phone with the representative name Adam. We spoke for roughly 9 minutes of which he attempted to explain to me that their service cannot be guaranteed if I did not give them ownership of my page. Instead of being confrontational and getting upset with the young man who clearly didn't care that we paid their company to do a service for us.

Instead he spoke to me as if he paid me. He was Very disrespectful, condescending and clearly lacking customer service skills, which made kindly request to speak to someone other than him. After not receiving a call back from him or any other management personnel at this company we received no response. It wasn't until the next day I realized that I have been billed shortly thereafter. Since I had not received a phone call back from anybody in the company, I contacted my credit card company and cancel any transactions from brand rep. I made an honest effort to try to work with this company. I reached out to the company yesterday and attempted to come to a resolution at which time I was connected to Adam again who actually said he explained the situation to me in Ad nauseam.

Which I must admit I found extremely offensive. In short and at the end of the day it bothers me that I sent money to this company and they have treated me with great disrespect. And the way that Adam spoke to me I'm absolutely confident that I will not receive a refund. It isn't necessarily a refund that I was shooting for. I was really sincerely hoping that your company can provide the service that you offered me without retaining sensitive company information that in essence is proprietary to our brand. At the end of the day I would like a refund. It is my full intention to leave reviews on every site on the Internet with this exact complaint including rip off report, yelp, Google, Yahoo, the Better Business Bureau and a few others. The only option I was given by Adam is to pay $299 to cancel my agreement with their company. $299 is a very small and minuscule amount of money for me to pay.

It would be no problem. But conceptually I have a problem given money to disrespectful organizations. I am open to discussing this with any of the managing operators of this company but I will not speak with Adam. Unfortunately if I don't hear back today or receive a reasonable resolution to this issue I will spread by complaint across the Internet. Please forgive any typos as I do not have the time to proofread this message. Bill Stewart (((REDACTED))) Irvine Nationwide