- Report: #862676
Report - Rebuttal - Arbitrate
Complaint Review: callwavemobile.com
callwavemobile.com88 Kearny St. Suite 600, San Francisco, CA 94108 136 W. Canon Perdido St., California United States of America
callwavemobile.com callwave.com Charging debit card since 1998, no service! 136 W. Canon Perdido St., California
*Consumer Comment: callwave no longer reachable by any means
*UPDATE Employee: Response to Diane
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Now, I've had the cell phone and only kept it for emergencies, in my vehicle in case my car broke down. I have not used the cell phone for years, but have paid the monthly fee.
Recently someone broke into my vehicle and took the phone, so I tried to contact Callwave, found no phone numbers on the site so left a message with customer service. After 2 weeks or so, with no response I tried again. Still nothing, yet I noticed I am still being billed for their services.
I did an online search to see if anyone else had a problem contacting them and found MANY! There was a couple of phone numbers listed, so I called and one said they no longer offer phone support and to write to [email protected]. That did no good either.
IF they have not been viable for awhile now, I should NOT have been billed all this time (including this month!) and believe I should get a refund. But, how do you do that when you can't contact anyone??
Maybe I need to contact consumer FRAUD? Very shady business to say the least.
This report was posted on Ripoff Report on 04/02/2012 11:45 AM and is a permanent record located here: http://www.ripoffreport.com/r/callwavemobilecom/136-W-Canon-Perdido-St-California-93101/callwavemobilecom-callwavecom-Charging-debit-card-since-1998-no-service-136-W-Canon-P-862676. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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