- Report: #862676
Complaint Review: callwavemobile.com
| callwavemobile.com 88 Kearny St. Suite 600, San Francisco, CA 94108
136 W. Canon Perdido St., California United States of America |
|
callwavemobile.com callwave.com Charging debit card since 1998, no service! 136 W. Canon Perdido St., California
*Consumer Comment: callwave no longer reachable by any means
*UPDATE Employee: Response to Diane
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Now, I've had the cell phone and only kept it for emergencies, in my vehicle in case my car broke down. I have not used the cell phone for years, but have paid the monthly fee.
Recently someone broke into my vehicle and took the phone, so I tried to contact Callwave, found no phone numbers on the site so left a message with customer service. After 2 weeks or so, with no response I tried again. Still nothing, yet I noticed I am still being billed for their services.
I did an online search to see if anyone else had a problem contacting them and found MANY! There was a couple of phone numbers listed, so I called and one said they no longer offer phone support and to write to care@callwave.com. That did no good either.
IF they have not been viable for awhile now, I should NOT have been billed all this time (including this month!) and believe I should get a refund. But, how do you do that when you can't contact anyone??
Maybe I need to contact consumer FRAUD? Very shady business to say the least.
This report was posted on Ripoff Report on 04/02/2012 11:45 AM and is a permanent record located here: http://www.ripoffreport.com/r/callwavemobilecom/136-W-Canon-Perdido-St-California-93101/callwavemobilecom-callwavecom-Charging-debit-card-since-1998-no-service-136-W-Canon-P-862676. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Consumer Comment
callwave no longer reachable by any means
AUTHOR: CallwaveFraudAlert - (United States of America)
SUBMITTED: Friday, December 28, 2012
care-42@callwave.com
Care-ContactUs@callwave.com
care@callwave.com
The site is down, I have also tried calling phone numbers that have appeared, and none of them reaches anyone.
Very recently, in Sept 2012, they promised via email that I would have service through Aug 2013. Clearly this was a lie.
The company Fuzebox took responsibility for them, and evidently is not standing by their promises, which to me indicates that fuzebox will not be a company that we can trust or count on.
#2 UPDATE Employee
Response to Diane
AUTHOR: Care Manahers - (United States of America)
SUBMITTED: Tuesday, April 03, 2012
I sincerely apologize on behalf of CallWave for the confusion. I want to assist you with the issue you experienced. In order to assist you please email me directly at care-42@callwave.com and include the telephone number registered with the account as well as the email address so I can pull up the account and assist accordingly.
Thanks,
Tim
CallWave Customer Care

