- Report: #1096165
Report - Rebuttal - Arbitrate
Complaint Review: Card Concepts
Card Concepts1500 N Casaloma Dr, 4th Floor Appleton, Wisconsin USA
Card Concepts Travis, Dana Poor quality service, late to appointments, lie about history, fraudulent website Appleton Wisconsin
*Author of original report: Card Concepts Totally Fictional
*UPDATE Employee: This is not even close to the truth!
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Sales rep late for appointment by 27 minutes. Says that she will be your interface with the processor. Said she will beat the service you currently have. Said the 2 month old Nurit 8020 was obsolete! (The truth is that their company doesnt support Nurit, not that it is obsolete, just their inability to interface with that brand.) Failure to provide even an offer of equal service, Could not meet or beat, yet their webpage says they pay $100 if they cannot do so. Well, I have email proof that they cannot, and called about the poor service I had received, since Dana did not follow through with a phone contact after failing to meet my currrent provider's terms.
After requesting her superior's number 3 times, I pointed out to her that a professional would have given me the number rather than argue with me. She terminated the call.
Called her home office to complain about the abominable service and attitude of this poor sales person. Talked with Tim, one of her supervisors. He listened, apologized, says he would work on the problem, offered a roll of thermal paper for our swipe machine as a consolation. What a lousy bride to stay quiet about their bad service.
Then, I talked with Travis, the Big Boss?? Seems the apple does not fall far from the tree. He interrrupted, said he had other customer meetings he needed to get too, and since "I was not a customer, he felt he did not have to work on the problem."
Who would want to be a customer and trust this circus to handle our processing. During the conversation, he said that our corporation had filed legal actions against our current processor (absolutely a false, fictional statement). We have accepted credit cards since 1988 and have never filed a Small Claims action against our processors, vendors, or even our customers. And this is public record available on an internet search. So where did this fiction come from?? Maybe Dana scrambling to cover her many failures?
Card Concepts deserves to be ignored, hung up on, and have any account with them terminated before they do a malfiance job on your business.
Do not deal with them, unless you want to be blamed for their own lack of competence. A very unprofessional company dealing out absurdity right and left.
Late for appointments, failure to return calls timely,lying about equipment, failure to follow thru, fictional stories on their end, and no concern by upper managment about the many foibles presented by their staff. And failure to even follow thru on their own promise on their website.
Do not trust these folks. There are thousands of other processors, many are honest. Put this company in the trash bin where they belong, just like we have.
This report was posted on Ripoff Report on 10/31/2013 10:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Card-Concepts/Appleton-Wisconsin-54913-8219/Card-Concepts-Travis-Dana-Poor-quality-service-late-to-appointments-lie-about-history-1096165. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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