Carson Services.Inc Affiliate account blocked without reason Lincoln Nebraska

I was filed a complian in BBB complete detail of the complain is as follows:-

Consumer's Original Complaint :

Unable to login my account.

I am working in SFI as Silver Team Leader since 2014 (from more than 1 year) and i also got a big achievement in SFI (Won E365 Champion Program after hard struggle of 1 year).

One day (on 21st Aug 2015) when i trying to login my account system shows a message "There is a problem with your account you need to submit a ticket to support for resolve your issue".

I have submitted a ticket as per instruction, after 2 days (on 24th Aug 2015) i received reply :

"Upper management has removed all of your TCredits, MRP and gift certificates. You have been banned from bidding. If you still want to be an affiliate I am allowed to unfreeze your account so you can be an affiliate. That choice is yours. I can do nothing more than this as the choices have been made by management. Please let me know.

Thank you,

Keith

TC/SFI Support Team"

Than i replied :

"Dear Keith,

Can you tell me at least reason of this lot of kindness (removal of everything)?

Regards,

Sheraz"

Than got reply from Keith (SFI Support)

"All I can tell you is that it is because you have violated SFI policy. I know nothing more except that you are only allowed to participate as an affiliate. I just need to know if you wish to continue

Thank you,

Keith

TC/SFI Support Team"

Than i replied

"Dear Keith,

If you know nothing than why you are replying.

Kindly tell your upper management to talk with me directly because I have right to know regarding my account or any violation I did?

Regards

Sheraz"

Now they are not replying

Dear BBB i have requested kindly look into this matter deeply, i not did anything wrong and as i said i am working honestly from more than 1 year, once my account becomes strong (approximate worth of my account is more than 3000$), they removed my account without a reason and giving me these reply's like that.

Thanks

Regards,

Sheraz 

Consumer's Desired Resolution:

I want to know what policy i violated and why my all assets (more than 600$ gift certificate, 45000MRP and 8000Tcredits) are removed and than offered me for reopening of account without these assets which are accumulated after hard struggle of more than 1 year?

BBB Processing

08/24/2015                web       BBB        Case Received by BBB

08/24/2015                PH         BBB        Case Reviewed by BBB - Member

08/24/2015                Otto      EMAIL     Send Acknowledgement to Consumer

08/24/2015                Otto      EMAIL     Notify Business of Dispute - Member

08/24/2015                WEB      BBB        RECEIVE BUSINESS RESPONSE : https://www.tripleclicks.com/PBrulesAndPolicies.php

                                Above is a copy of our auction rules. Please note #6. It specifically references collusion.

                                This person was caught colluding back on July 23. He was sent a warning indicating that if he continued to do this, he would be banned. He chose to continue to collude with other members to defraud our auction site.

                                Therefore, he has been banned from our program. How many chances are we to give someone who is cheating us?

                                Until this complaint was received, he was welcome to remain an affiliate and continue with that program. Since he has chosen to try and resolve his issue by filing this complaint, the account is now permanently closed. We do not wish to do further business with him.

                                The TCredits and gift certificates that were removed from his account were not ones that he had purchased. They were ones that he had won during auction participation. Since he chose to violate our stated policies, he is no longer welcome here.

08/24/2015                PH         EMAIL     Forward Business response to Consumer

08/25/2015                WEB      BBB        BBB REVIEWS CONSUMER REBUTTAL TO BUSINESS RESPONSE : (The consumer indicated he/she DID NOT accept the response from the business.)

                                I am already aware all of Pricebender Rules and policies, and always followed all, that's a reason I have worked survived more than 1 year and also got number 1 position in my country.

                                Yes, they banned me for auctions on 23rd July 2015, I was submitted ticket to support team (Screenshot of conversation is attached with this reply), I only inquired I am unable to bidding in auctions (see attachment file named "Appendix 1") they automatically open me for bidding without my request and without informing me in which auction I did colluding or with whom I did colluding, when they open me for bidding even I wrote I did not did anything wrong or any colluding (see attachment file named "Appendix 1").

                                I am not cheating SFI system, even I no need any chance if I did wrong, and they should not give chance to anyone who did fraud, but they should tell very clearly what affiliate did exactly with proofs and evidences, professionalism is always talk with proofs and evidences not firing in air.

                                Before I filed complained in BBB, they offered me to open my account as like blank paper or empty box (see appendix 2 and 3), in which reply I only asked for give me reason and their support staff told me they don't know anything except I violated policy (see attachment file named "Appendix 2 & 3) and after that they not replied.

                                I am not here not only for re-opening of my account, I just want to proof who is doing fraud, me or business (SFI, Carson Inc.). If I violated any policy they should not work with me and if they are doing wrong than I also did not want to continue work with them. I am here only for justice, not for seeing un-professional answers without any proof.

                                In last paragraph of the business replied "The TCredits and gift certificates that were removed from his account were not ones that he had purchased".

                                This point to be noted, BBB representative should notice this point as I mention in my complain "once my account becomes strong (approximate worth of my account is more than 3000$), they removed my account without a reason"

                                They are admitting in their own words, Tcredits and Gift Certificates are not purchased by me" that's only a reason to remove my account nothing else.

                                Dear BBB representative kindly ask to them please do not fire on air and show some data where and with whom I am colluded (auction id, bidder name etc.).

                                If they did not provide any evidence you may assume they only removed me only due to rich account nothing else (8000 Tcredits, more than 600$ Gift certificate and 45000 MRPs) which are earned for my hard struggle, you can analyze I invested total in sum amount of approximately 1100$ and within 1 year my all of assets was approximately around 3000$, that's a main reason for removal.

                                Best Regards,

                                Sheraz

08/25/2015                PH         EMAIL     Forward Consumer Rebuttal to Business

08/25/2015                WEB      BBB        RECEIVED BUSINESS' REBUTTAL RESPONSE : Clearly you are not aware of the rules, or you chose not to follow them. What difference does it make if we tell you which auction that you were caught colluding in? Or who you were colluding with? You would already know this information since you were participating in this activity. It serves no purpose for us to provide these details to you, other than it reveals further information to you so you and your group of colluders can try and figure out where you got caught.

                                There is no reason for us to remove good, honest customers. Sadly, you demonstrated that you could not be trusted and that you would continue to collude and cheat our system.

                                The TCredits and Gift certificates on your account at the time of cancellation were won through our system DISHONESTLY. You colluded with other individuals to win these auctions and receive these rewards. If you rob a bank (which is against the law) and take a bag of money, that money is NOT YOURS. It's stolen.....you didn't earn it.....You aren't entitled to it. The same principle applies here. You CHEATED our system and received these rewards. You were caught doing so, so your privileges and your "winnings" were taken away.

                                You will also note in the agreement that I referenced previously that it indicates this:

                                22. TripleClicks reserves the right to cancel TC Membership for any member or ban any TC member from participation in Pricebenders auctions at any time and for any reason.

                                The reason for your cancellation is your cheating. If you had just continued on the site being honest instead of trying to cheat, you would still be a member. We gave you a second chance you squandered it.

08/27/2015                PH         EMAIL     Send Consumer Rebuttal - No New Offer - AJR

08/27/2015                Otto      EMAIL     Inform Business - Case ADMINISTRATIVELY CLOSED

08/27/2015                Otto      BBB        Case ADMINISTRATIVELY CLOSED

08/31/2015                              BBB        MORE INFO RECEIVED FROM THE CONSUMER : ***Document Attached***

                                I clearly know every rule and policy. Now i especially too much clear about your rule No 22.

                                Yes you right "22. TripleClicks reserves the right to cancel TC Membership for any member or ban any TC member from participation in Pricebenders auctions at any time and for any reason."

                                This rule is made by you and only you can imagine or decide about dishonesty, honesty and cheating.

                                You have right to remove any of account infect honest account.

                                Especially for those honest bidder who establish a reputation and start winning auctions regularly. you don't have any thing to protect yourself so you giving some excuse and escaping from providing any proof against me.

                                I have some interesting data (attached with this mail) which helps you to analyzing the facts and figures.

                                If you really want to give me back my account or offer me as a second chance, it is useless until i know what i did wrong as per you did not provide any proof or evidence ?

                                Another example of my hard work and honesty is i have always maintained my rank as Silver Team Leader (STL), that also shows i was working honestly in all aspects.

                                I request to BBB review the figures ask to carson's to provide proofs.

08/31/2015                              BBB        MORE INFO RECEIVED FROM THE CONSUMER : I really love your story and the narration. But If police file a charge against a person who rob the bank, the person is taken for court (sadly there is no court here except BBB) and he has to be proven guilty. There comes the owner of Bank ( In my case Gery and Bonnie) and tell the judge, he has stolen and we wont tell you how he has stolen because others will also steal the same way. Judge will condemn you of court and put charges on you. And you will also tell the judge that, the person stole and that time he was having some cash in his pocket ( in my case my earned MRPs, Gcs, tcredits) so it is also considered as stolen. Jury and Judge will laugh at you guys. Same you did in my case. You said I have done fraud and collusion. But you fail to prove that I did that. I dont care you tell me or not. You send it secretly to BBB which i will not able to see. And prove the judge that I colluded with some one. I bet you, you will never ever can do that, because you all lie and used to it. Again I emphasis saying that, Dare you provide proof with BBB that I colluded and convince them. I know you know that we from far away country can not do anything other than submitting with BBB or some places. But I rest the case with God who witness that I have not done anything fraud in your program and auctions. I live happy illustrating my case. But you will live with curse of hurting my hard hard earning which i spent my day in work and night with SFI/TC. I am so thankful to BBB for atleast letting me get a chance to speak with these guys which I would not even be able to do if not here.

After that i didnot receive any reply from BBB and Tripleclicks, kindly look into this matter.