• Report: #968232

Complaint Review: cellan

  • Submitted: Mon, November 12, 2012
  • Updated: Mon, November 12, 2012

  • Reported By: Camilla — Grafton Internet Australia
9000 Sunset Blvd.Suite 500 West Hollywood,CA 90069 West Hollywood, California United States of America

cellan Cellan[cellular.lean.elan ordered introductive for $ 4.95 for both bottles, no more to pay now have been charged $76.36 for coleansechoise and $95.69 for cellanchoice stay away from these products they don't tell you that you West Hollywood, California

*UPDATE Employee: Cellan Customer Care

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Found introductive offer on Facebook wish I had ignored this advertisement.I applied for the offer thinking I was only applying for the offer that was stated but have now found I have been charged for 1 bottle at $76.36 for coleansechoise and $95.69 for cellanchoice when the original prices for the bottles that I received was $4.95 each'

What the h**l can't believe they think they have the right to do this to a customer that is buying their product in good faith.Never trust this company they will rip you off blind.I am about to ring to ring the Australian phone no to see if I can get any satisfaction.

This report was posted on Ripoff Report on 11/12/2012 04:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/cellan/West-Hollywood-California-90069/cellan-Cellancellularleanelan-ordered-introductive-for-495-for-both-bottles-no-more-968232. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Cellan Customer Care

AUTHOR: Customer Service - ()

Cellan is dedicated to an extremely high standard of customer care and we are committed to wholly resolving any and all concerns that our customers may have about their purchase.  Our commitment to providing the highest quality service possible is reflected in the following policies:

- A risk-free 14-day trial.  We give our customers a generous trial period with the product so they’re able to try it before purchasing it.  If for any reason at all you’re not satisfied, please simply contact customer service and we’ll cancel your account to ensure that you’re charged nothing further.

Please note that while this is a free trial, it is not a free sample.   It wouldn’t be viable for us to send out thousands and thousands of free bottles every month, but we can offer a trial period on the product so there’s no risk for our customers and they have ample opportunity to try it to see if it’s right for them.  A large majority of our customers who take advantage of this free trial go on to take Cellan month after month and they do so because they experience results.  It works.

These results are a reality of Cellan’s key ingredients: a proprietary blend of African Mango (Irvingia Extract), Vitamin C, Niacin, EGCG Extract, Blueberry Extract, Blackberry Extract, and Raspberry Ketones, that was designed to kick start your metabolism, increase energy levels, balance blood sugar levels, and increase your intake of antioxidants.

Our corporate mailing address:

Cellan 16 Bottles, LLC

PO Box 30816

Salt Lake City, UT 84130

Our website:


And lastly, please call us.  US and Canada: 855-235-5261, UK: 0800 046 1506, Australia: 1800 009 063, Ireland: 1800 937 093.  Our customer care department is available 24 hours a day, 7 days a week, and we want to hear from you.

Thank you for your time, thank you for your interest in Cellan, and we look forward to helping you achieve your weight loss goals.

Best Regards,

Cellan, Corporate

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