• Report: #946529

Complaint Review: cheapoair

  • Submitted: Tue, September 25, 2012
  • Updated: Wed, September 26, 2012

  • Reported By: christy3377 — colorado springs Colorado United States of America
cheapoair
cheapoair.com Internet United States of America

cheapoair COA*AIRLINETAXES&FEES 866-636-9088 New York, Internet

*UPDATE Employee: Cheapoair

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Made an airline reservation, the tickets showed up on my credit card, along with a  charge with the above description.  When I called to try to understand, they said thats a "commission" from the airline.  Well its not a commission if I am paying them directly.  There is nowhere on the receipt which very conveniently does NOT show this broken out so yes, big surprise on statement.  The receipt DOES have a breakout of "OUR FEES" which was less than the charge.  THey said, oh thats not applicable, thats for call in reservations.  When I pointed out it said ONLINE, then he gave another excuse.  All that to say, they are very purposely omitting the service charge from their receipts.  If its all on the up and up, then why wouldnt you break it out, instead of causing alarm and confusion with a separate charge on your credit card.  Shame on Cheapoair for their deceptive practices.


This report was posted on Ripoff Report on 09/25/2012 03:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/cheapoair/internet/cheapoair-COAAIRLINETAXESFEES-866-636-9088-New-York-Internet-946529. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Cheapoair

AUTHOR: Renee customer service - (U.S.A.)

Christy, very sorry to hear that you had a concern regarding the charges.  In order to better understand the situation, can you forward your 8 digit booking number to me for review.  Our service fee is included in the total cost of the ticket, and does give you a break down and is also mentioned under our terms and conditions.

The transaction service fee(s) applicable to your Booking will be displayed on the payment page of the Site prior to confirmation.

It also mentions on your booking receipt that you will be billed in two transactions, one for the airline tickets, the other is our COA TAXES AND FEES. This is not the airline commission but Cheapoair.com fee for providing you with the online reservation, support assistance, and the issuance of your airline reservation. I will be glad to review your receipt with you and see where the confusion is.  Email us your booking number, and place BLOG in the subject line.

sm@cheapoair.com
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