• Report: #765614

Complaint Review: Chris Herzig; Online Storage Solution

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  • Submitted: Mon, August 15, 2011
  • Updated: Wed, September 21, 2011

  • Reported By: Maxine — Daly City California United States of America
Chris Herzig; Online Storage Solution
201 S Robert S Kerr Oklahoma City, Oklahoma United States of America

Chris Herzig; Online Storage Solution / took my money and provided no service Oklahoma City, Oklahoma

*Author of original report: Fixed the Problem

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I have a long story about I was disappointed with the look of their admin web interface from day one (cause I thought it was a bad sign), but I decided not to panic because their FTP service looked as it's working fine,
and that's what I needed for my planned automated backups.

I haven't had the time to set that up during the first month, but when I finally did, that service never worked well for me: service unavailable for hours, large-file ftp process fails at the end because something on their end deletes the temporary
file and it can't be renamed, files successfully uploaded were disappearing (occasionally but frequently enough for me to notice).

So, unavailability and intact data is what we all want. They are deleting files, and I'm sure of this.

I decided that I cannot rely on this service, and I tried to ask for a refund over email. That email conversation lasted almost 3 months, where that Chris Herzig character started to distract me from my original demand by trying to resolve technical issues
that I have. During that time, the service was working and not working, and files were still being deleted. The refund check was finally promised to me, but I never received it. When I asked for the status a few weeks later, somebody else responded, and the process of troubleshooting restarted: it took another few weeks to get to the "check will be mailed to you today"
promise. Of course, the check never arrived. Now, every time I ask for the status, I don't get any reply.

This report was posted on Ripoff Report on 08/15/2011 09:26 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report Fixed the Problem

AUTHOR: Maxine - (United States of America)

This is to express a change of an opinion. I used to be angry with OSS, and so above I posted statements that were actually not true. OSS resolved problems that I complained about, and the service has since been outstanding. I would like to publicly apologize to OSS for my actions. I have requested from the site owner to remove my posts, and I'm hoping that they will. I would recommend OSS to anyone.
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