REVIEW UPDATE: December 7, 2018: CLEARPATH LENDING remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. CLEARPATH LENDING is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, CLEARPATH LENDING has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, CLEARPATH LENDING has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever CLEARPATH LENDING remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com.

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to ClearPath Lending for its full commitment to quality customer service.

Ripoff Report's discussions with ClearPath Lending have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. ClearPath Lending listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

ClearPath Lending's President, Ali Omid, has informed us that his personal philosophy is that his clients success are the heart of the business. As a successful businessman, Mr. Omid feels it is critical to listen to his clients and respond properly. By always putting his customers first, Mr. Omid hopes to maintain ClearPath Lending as a successful enterprise both now and for many years to come.

Another top executive, Mike Sunbol told us that Mr. Omid's personal business philosophy is based on the premise that "strives to add value in service, understanding that a successful business model is based on value-added services, and client care”.

ClearPath Lending's Mike Sunbol says this, "We are one of the top Mortgage Lenders in the industry and pride ourselves on delivering on our promises. At ClearPath Lending, the customer is always right.”



Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

The information provided in this report below is based on comments made by Ali Omid during an onsite inspection held by a third party verification company with no biases toward ClearPath Lending.

ClearPath Lending is a mortgage corporation that strives to provide their clients with both excellent customer service, as well as qualify them for the best interest rates the market has to offer. They pride themselves on their transparency, which allows their clients to make informed decisions when considering a loan. President, Ali Omid, stated the following in regards to his company, "we are a direct mortgage lender. We primarily target the refinance market, although we are dabbling a little in the purchase market. We are licensed in about 8 states: Washington, California, Nebraska, Texas, Tennessee, Michigan, and Pennsylvania...we deliver on what we promise, our customers are always satisfied, we try to provide some of the best rates in the country, and some of the fastest turn times.”

Leads for ClearPath Lending are obtained through several different avenues. These avenues include well renowned companies like BankRate and LendingTree. Mr. Omid also stated, "we do a little bit of direct mailing. We do some live transfers that we get from different companies that provide those services to us." Mr. Omid went on to describe the typical sales process with their company. Once the initial interest has been made one of ClearPath Lending's licensed loan officers will speak with the potential client to see what exactly they are looking for, "maybe a cash out loan or they are looking to strictly reduce their rate. Maybe they are looking to purchase a home." After the customer has provided ClearPath Lending with the authorization to pull their credit, they will see if they qualify for their services. If they qualify it typically only takes 25-30 days for the client to receive funding.



CUSTOMER CARE & COMPLAINT RESOLUTION FROM CLEARPATH LENDING

During the onsite interview Mr. Omid was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Omid went on to state, "We address all our complaints; we don’t really have any complaints. If there is something that comes along during the loan process, that changes because the appraisal came too low, that is out of our hands. Anything that the client is not satisfied with, we’ll go back and redo the loan and fix it during the process. Basically, we will not fund a loan unless the client is 100% comfortable with it...we always make sure that our customers are completely on board with every single number on that sheet prior to funding their loans.”

When asked to comment on complaints posted on Ripoff Report's website Mr. Omid explained that the report in question was directed towards a particular individual. Mr. Omid stated, "this person who filled the complaint was not a customer, ever, of ClearPath Lending. He has never been a prospect...we have no record of him in our books." Mr. Omid believes that this was a personal attack on one of his employees. The employee in question, was a former business partner of Mr. Omid, but no longer has any type of affiliation with ClearPath Lending. In order to assure future clients Mr. Omid stated the following in regards to ClearPath Lending's accreditations, "ClearPath Lending has its mortgage license in all of the states that I had mentioned; California, Washington, Nebraska, Texas, Tennessee, Pennsylvania, Michigan. We are fully licensed. We have our mortgage licensed by those states, regulatory agencies, you can feel free to call and verify that at any time. We are registered with NMLS. NMLS handles all the company and individual mortgage licensees in the country. We are licensed there with NMLS with no complaints. None of the states have any complaints filed against us. We have A+ with the Better Business Bureau, a 5 stars with Yelp and a perfect rating with TrustLink.”

ClearPath Lending is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Omid stated the following, "It means a lot to be part of Ripoff Report. I am very excited about becoming a part of Ripoff Report to prove that we only do good work here, and we make sure that customer satisfaction is our number 1 priority. If anything ever comes up in the future, or complaints, we will address them immediately. I have no problem with that, I am actually excited for that. So, I am really looking forward to working with Ripoff Report.”

CLEARPATH LENDING / STATEMENT FROM PRESIDENT ALI OMID

"We are one of the top Mortgage Lenders in the nation. With ClearPath Lending, you will always leave satisfied. We pride ourselves on delivering the best rates, and the best service. We strive to make the mortgage process extremely smooth and quick.Please take some time to review our site, learn about some of the products we offer, and feel free to give us a call anytime to answer any questions that you may have.

ClearPath Lending's team has expressed the utmost confidence in delivering on their promises. ClearPath Lending takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "ClearPath Lending provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. Mr. Omid is truly concerned about our contribution to the Company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers."

Ripoff Report was pleased to learn that ClearPath Lending's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.”



CLEARPATH LENDING – NEW HOME PURCHASE

"ClearPath Lending can help you obtain an affordable purchase loan whether you’re a first time or repeat homebuyer. With purchase loans that require as little as 3.5% down, the “American Dream” of homeownership is not as far away as you might think. Our experience loan experts can pre-qualify you off the very first call to help you determine whether or not you are eligible for a home purchase loan. ClearPath Lending specializes in quick and low cost loans. If you’re looking for an honest lender to help you get into the house of your dreams, then give us a call so we can help you get the process started.”

CLEARPATH LENDING – REFINANCE

"We face an unprecedented time in American history. Interest rates are at all time lows and with more government programs available now than ever before, homeowners are qualifying for better loan programs. Getting approved for a refinance might be easier than you think but it’s ultimately up to you to take the first step to see if you are qualified.

At ClearPath Lending we can assure you of one thing; our loan experts will be honest with you and do their very best to obtain the best possible loan for you with little or no closing costs. With a myriad of refinance programs to choose from, ClearPath Lending has made a household name for itself in the mortgage industry. Our #1 goal is to provide you with full satisfaction and hope to receive a referral in return.”

STATED IMPROVEMENTS FROM CLEARPATH LENDING

ClearPath Lending recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, ClearPath Lending has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Ali Omid, Ripoff Report is convinced that ClearPath Lending is committed to quality delivery of services resulting in total client satisfaction.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

ABOUT THE RIPOFF REPORT BELOW:

Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. Unfortunately the author never responded.

STATEMENT FROM CLEARPATH LENDING:

The person who filed the complaint has never been a customer of ClearPath Lending. ClearPath Lending has no idea who the complainant is. It is a bogus complaint filed as a personal attack against Sean Djahanbin, who is not affiliated with ClearPath Lending in any way.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

----------------------------------