Clearance co. Rip Out Berverly Hills California

I purchase an item from Clearance co. on Oct.25,2013. As of December 12,2013, I haven't recieved the item yet. I contacted the company through their system by submitting tickets. I submitted tickets on: QDT 28417 on Nov.27,13,XMG 78715 on Dec.6,13,again on Dec.9-VOW 61427,again on Dec.10-RCQ 73012, and RMZ 60871 on Dec2,13.

I also tried to call the help line number given by the company ,always to listened to a recording. I was asked to leave my land line number.which i did ,never receiving a call back form the company. the company did take the payment for the item from my checking account on Oct.28,2013. 

the only way I got a response from the company was when I complainted on the company's web site. Still I haven't recieved the item or a refund. When asked by the company(email) what method I would perfer I said I wanted the item.

I did find out that this company has recieved an F rating by the BBB.