- Report: #1070248
Report - Rebuttal - Arbitrate
Complaint Review: Commence Corporation
Commence Corporation2 Industrial Way West 2nd Floor, Eatontown, New Jersey USA
Commence Corporation Commence CRM Missed the "cancellation deadline" by one day - Can't Cancel! Pay or be harassed! Eatontown New Jersey
*UPDATE Employee: Commence CRM Quality Company and Product
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The Commence CRM system is flawed and does not work well. We had multiple problems and the customer support is awful. We struggled with their outdated, archaic online content management system for months. Finally, tried to cancel out of frustration. We could not retrieve our data and COULD NOT cancel - we were told because the new "annual" contract has already "kicked in".
We requested to not let this happen again next year.
Next year came AGAIN we were told "We missed the DEADLIINE" to cancel. This time I called the credit card company and stopped payment.
Now, we are being harassed and sent to collection agency over our annual fee (less than $400).
Nasty company. Stay away and look elswhere for CRM systems.
This report was posted on Ripoff Report on 07/26/2013 05:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/Commence-Corporation/-Eatontown-New-Jersey-07724-/Commence-Corporation-Commence-CRM-Missed-the-cancellation-deadline-by-one-day-Cant-C-1070248. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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