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Report: #1181822

Complaint Review: Coral Resorts - Hilton Head Island South Carolina

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  • Reported By: Nana Cap — Hephzibah Georgia
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  • Coral Resorts 33 Office Park Rd; 218 Park Plaza Hilton Head Island, South Carolina USA

Coral Resorts Reba Management, Hilton Head Island Development Company, LLC., Island Links Unscrupulous, conniving, heartless, despicable, ruthless liars I have ever had the misfortune to meet. Hilton Head Island South Carolina

*Author of original report: Coral Sands Resolves Issue Equitably

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I googled lawsuits against Coral Resorts and OMG what an education I got tonight.  It was refreshing to know I'm not the only sucker in the US.  Admittedly, we may be the ones who have been with Coral Resorts the longest.  But yesterday was the last straw.

I will assume that since every one of you chose to use a ficticious name instead of the real culprit, it is probably at the advice of council so I will follow suit although nothing would make me happier that to spill my guts witht he real names, dates and places.

We have been scammed for more years than I care to mention but we were visiting HHI and stayed at Coral Resorts.  We had our customary update and the newest scam Coral Resorts is offering is you can give up your points and go to HHI every year.  We happen to be Gold level. 

Since we live in Georgia, HHI is a reasonable drive for us to spend a week at the beach with our children and grandchildren.  We also own timeshares in other locations but the points have served us well in getting what, where and when we wanted but at a cost.

The deal seemed reasonable and of course, there is ALWAYS  a slight increase ANYTIME you make any kind of a change but we agreed to it not to have to compete with everyone else because we were told in WRITING that we had a designated unit for 1 week EVERY YEAR at Coral Resorts.

To make the deal more palatable, they stopped our payments for 3 months and paid our membership in the RCI program for 3 years.  Got that in writing too.  The sales agent even said.  You can save the 3 months of payments and use it to "PAY YOUR MAINTENANCE FEES" when the bill comes in Janaury.  That was the seal on the deal.

Guess what?  Liar, Liar pants on fire!  I tried to book our vacation for 2015 before we left and couldn't do it.  I waitied a few weeks will I had our new account number which wasn't new at all, and then I was told I need a reservation form.  I asked Reba Management to fax me a form which they did.

In reading the form it says I have to pay my maintenance fees in order to book the vacation.  Well, I already paid that last January 2014.  Oh no, no, no.  In order to book a 2015 vacation date, I needed to pay my maintenance fees now.  I asked for an explanation and the answer I got was becuase that's the way it is.

That's odd because when I booked thru RCI using my points, they didn't care that my maintenance fees for the next year weren;t paid yet.  They are intelligent enough to know I can't stay at the resort unless my fees are paid up to date.  You see the scams unfolding?

Yesterday in the mail I get a bill from Coral Resorts and a reservation request form.  The bill was for $995.00 for MAINTENANCE FEES for 2014 due by October 31.  I thought to myself these folks ae on some serious drugs.  I called the office immediately and of course got the traditional answering machine.

Amazingly, someone did return my call and listen to this explanation.  Since I already used the resort this year, my maintenance fees are due and payable immediatley based on the new contract that we entered into in August.  Then, our regular annual maintenance fee will be due again in January 2015.  I asked what kind of dope she was smoking.

I have no intention of paying this maintenance fee.  I would gladly join any law suit or class action suit in progress.  I have no problem discussing this matter with any lawyer willing to take on these fat cats.

In retaliation, I can be very vindictive when backed against a wall.  They wouldn't let me book what I wanted so I figured out how to circumvent the system by using my points.  It cost me $150.00 to do it but wait till they find out I have my reservations for next year and they have no points to take back.  Oh well...don't mess with a born and raised New Yorker. 

They also don't want me to show my hiney at their offices.  I live just close enough to make it there and back in a day.  I would stronger advise if they monitor this report to stop pushing my buttons.  I have a very low tolerance for liars and thieves and these folks are the cream de la cream.

This report was posted on Ripoff Report on 10/08/2014 07:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/coral-resorts/hilton-head-island-south-carolina-29928/coral-resorts-reba-management-hilton-head-island-development-company-llc-island-links-1181822. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 Author of original report

Coral Sands Resolves Issue Equitably

AUTHOR: Nana Cap - ()

POSTED: Sunday, October 19, 2014

We were contacted by Owner Services at Coral Sands and my husband was informed that corrective measures would be taken and that we did not have to pay the maintenance fee they were billing for that we felt was unreasonable and certainly not anything that was conveyed at the point of sale.  We are pleased that Jennifer kept her word and relayed our concerns to the sales team. 

Furthermore, she followed-up until she reached my husband to give him the information about Coral Sand's decision.  This was a sucessful outcome and I'm hopeful that there will be no further misunderstandings because we do love HHI and the Coral Resorts Properties that we have used.  I am also glad to have found this forum to air grievances.  I can't speak for others who have voiced complaints about this company but for us, this has been resolved. 

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