• Report: #530424

Complaint Review: cs/fastblogincome.com

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  • Submitted: Sun, November 29, 2009
  • Updated: Fri, December 11, 2009

  • Reported By: William Harrison — Honesdale Pennsylvania United States of America
Internet United States of America

cs/fastblogincome.com Company won't let me Cancel and wants to charge monthly fee of $76.97 Please Help! Internet

*UPDATE Employee: Clarification of Program

*Consumer Comment: Online scams with credit cards

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 Fast Blog Income. Com, comes on screen showing a mother working placing Google ads, working from home. You are prompted to sign up for $4.97, with a coupon for $3.00, now it's only .99cents to join. Great right, no there's no way out, you can't get customer service to cancel. Now, your here after trial period you have a charge coming to your bank or credit card of $76.97 for 12 months, maybe even more from others who try to tag team your accounts. One being Internet Profit House 1-888-300-5458 said they cancelled me but they were going to charge me $58.33 for what I don't know? Lucky to find this number on Google who I wanted to work with all along. I feel so stupid, afraid my card is going to be charged with fraudulent internet companies.What Recourse do I have?Call your banks, close my account. Fast blog income.com is closed all weekend. I'm supposed to call Monday Friday 7-7 Saturday 7-4 will someone help me there? Will I hold for hours with just no release from being entrapped?. Will  they let me out on Monday? As a customer I have the right to return a product if I am unsatisfied and should be able to return said product. cs@fastblogincome.com will be called on Monday for cancellation only thing I can say it here you can read it but will fastblogincome.com be there.

This report was posted on Ripoff Report on 11/29/2009 11:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/csfastblogincomecom/internet/csfastblogincomecom-Company-wont-let-me-Cancel-and-wants-to-charge-monthly-fee-of-76-530424. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Clarification of Program

AUTHOR: Fast Blog Income - (United States of America)

Fast Blog Income would like to take an opportunity to clarify our program offering.   Interest in this program is large and it has come to our attention that some people were not able to contact our office due to the high call volume Fast Blost Income was experiencing. We have taken steps to alleviate this issue by adding additional staff and increasing our telephone bandwidth, which is cutting telephone hold times considerably. We are confident that in the future all customers will not experience a delay attempting to contact our offices.  Any unsatisfied customer can contact our office at 877-204-7404 to speak with a  Customer Support Representative, during the hours of 7am 7pm (PT) or an email can be sent directly to customersupport@fastblogincome.com

The Fast Blog Income Program is designed to educate and train the customer on how to understand and develop an internet blog site. With the blog site the customer can create their own personal blogging site to promote products and services and learn how to generate traffic to their blog site, all by working with Google to generate income.

Upon signing up for the program the Terms of the program are noted several times. On the initial signup page the cost of getting involved with the program are noted on the page.   Also noted is the fact that this program is provided to everyone with a standard (3) three Day FREE trial. This 3 Day Free Trial is noted on the signup page and in the terms and conditions at the bottom of the page, along with an Earnings Disclaimer for the program.

To signup for the program, customers are charged a $2.97 processing fee. For the processing fee, the participants receive The Money Making Kit, access to online tutorials, and Unlimited Customer Support.   After the 3 day free trial ends, the customer is subject to a monthly charge of $74.97 in order to continue the service.  All these costs are clearly noted in the  Terms and Disclosures on the page. The terms on the page are as follows: By submitting this form, I am ordering this product's trial membership for $2.97 for the processing fee. Unless cancelled, I will be charged $74.97 upon completion of the 3 day trial period. The charge will reoccur monthly at a total of $74.97 until cancelled. I have read and agree to the Terms and Conditions / Privacy Policy. To cancel call (877) 453 5682 or email customersupport@fastblogincome.com.

In addition, at the bottom of the initial signup page there is a link to the full program Terms.

Then on the second page in the signup process, the initial cost of $2.97 is again clearly noted on the page, with the terms below it. Once the customer enters their personal information to signup they MUST click to agree to the Terms before their account can be established. There is a check box that must be toggled to YES which reads,  Yes, I want the Google Startup Kit and agree to the terms.  In fact, EVERY customer that signs up for the program, MUST click in the required box to Agree with the terms. There can be no question as to what the program costs are.

Immediately after the signup process is completed, the customer receives confirmation emails for their various purchases. These Confirmation Emails again contain the initial program costs and the monthly charge requirement, the descriptor for the billing charge and the terms for the account maintenance.

During the sign up process, there are completely separate and additional services that can be added to the program. These programs are elective and are not require to participate in the Fast Blog Income program.  The additional program costs of $19.97 per month is also clearly noted on the page and the customer again MUST opt in to the additional program. The additional program is The Expense Tracker. The Expense Tracker is a powerful money finding and budgeting tool that helps you minimize your expenses and increase your profitability each month.

We apologize for any inconvenience experienced by any customer and take every opportunity to clearly display the terms of the program during the signup process. In addition, we have satisfied customers and continually work too gain more satisfied customers. To help accomplish this we have an open, relaxed, no hassle cancellation procedure.  Any unsatisfied customer can contact our office at 877-204-7404 to speak with a  Customer Support Representative, during the hours of 7am 7pm (PT) or an email can be sent directly to customersupport@fastblogincome.com

Thank you, Fast Blog Income Staff

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#2 Consumer Comment

Online scams with credit cards

AUTHOR: bananamonkey - (United States of America)

     These companies online that scam people get angry e mails all the time. They pay no attention to these e mails. Deal with your credit card company, they have lawyers and they also have a clause to protect you from fraud. The credit card can stop the payments and reverse the charges and put the matter into dispute. These scam artis will not want to take on the big credit card companies so use them as your power.
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