ED Magedson – Founder
Dansons Inc14648-134th Ave Edmonton, Alberta Canada
Dansons Inc 2nd firer caused by this product and no customer service to deal with the issue Edmonton Alberta
I just want people to know what issues we have been having with our pellet stove (Dansons Product) We replaced our Kozy stove almost 3 years ago with what we were told was a better brand the Danson. WORST MISTAKE EVER! The first winter we had to call them and they sent out new parts to fix our stove of course at our expense (not parts just time and hour to replace broken parts) second winter Feb it caught on firer and started to burn in the hopper filling our home with large amounts of smoke. 2 weeks of airing out our house we finally got rid of the smell. Phoned them up and went threw what they thought was the isses at hand. This will be the third winter we have had the pellet stove and as of lastnight AGAIN the hopper caught on firer and nearly killed us with the amount of smoked in the house. I have called the number again and reported the issues which the person I talked to couldnt comment or do anything for me other then take my name and number. At the same time he wanted me to clean out the hopper refill it and start it again. REALLY? I guess the first two times of almost dieing from smoke intake wasnt good enough for them they wish for a 3rd time......
This report was posted on Ripoff Report on 12/05/2013 12:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dansons-Inc/Edmonton-Alberta-t5l-4t4/Dansons-Inc-2nd-firer-caused-by-this-product-and-no-customer-service-to-deal-with-the-iss-1104602. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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