• Report: #1068959

Complaint Review: Dhillon Management Company | Ripoff Report Verified™ …businesses you can trust. “100% satisfaction with our money back guarantee” Guests are treated like royalty and are the heart of their business. Dedicated to consistent, ethical, and quality performance.

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  • Submitted: Sun, July 21, 2013
  • Updated: Sun, July 21, 2013

  • Reported By: Ripoff Report — Tempe Arizona
Dhillon Management Company | Ripoff Report Verified™ …businesses you can trust. “100% satisfaction with our money back guarantee” Guests are treated like royalty and are the heart of their business. Dedicated to consistent, ethical, and quality performance.
8000 Warren Parkway, Suite 206 Thorton, CO, Strom Lake IA, Crowley LA,, Texas USA

Dhillon Management Company REVIEW: DMC Hotels - Dhillon Management MISSION to improve and heighten reputation as nation’s most respected hospitality management company and growing.  Dhillon Management Company dedicated to complete customer satisfaction with every visit.  Offering 100% money back guarantee along with our willingness to surpass guests expectations including providing appealing, first class accommodations that excel with exceptional customer service from pleasant and fully trained team members.  Dhillon Management Company strives to create an engaging and supportive work environment with advancement opportunities for our employees.  “We not only invest in our properties but also the professional development of our staff.” Ripoff Report Verified™

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Ripoff Report REVIEW / Dhillon Management Company dedicated to the utmost in customer care.

Dhillon Management Company Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.

Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.

Companies or individual who join the Ripoff Report Corporate Advocacy Program, must make a commitment to us – in writing – to do whatever it takes, within reason, to satisfy their customers. What does that mean? It means all members of the Corporate Advocacy Program will not only review and respond to ALL customer complaints promptly, they will take every complaint seriously and every customer will be treated fairly and with respect. [continued below]....

..... It means if a customer is not satisfied or did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund, within reason, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). “Making things right” can mean lots of different things to different people, but our point is this - by working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our Corporate Advocacy Program members are doing everything they can to treat customers fairly and to increase their customer satisfaction.

Perfection is rarely the outcome; however, continuous improvement frequently is.
Dhillon Management is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..


By Ripoff Report

Dhillon Management Company | DMC Hotels contacts Ripoff Report with the intent of working with Ripoff Report to resolve any and all customer issues reported on Ripoff Report. The people at Dhillon Management Company agrees to have Ripoff Report send an email to all of those who filed a complaint in the past, letting the customer know, they wanted to make things right with them, willing to do whatever was needed with reason. Ripoff Report always monitors these emails to insure the member business does what they agreed to. All member businesses of the Corporate Advocacy Program must complete this before being allowed to join. Dhillon Management Company is a diverse hotel company striving to provide numerous hotel choices and services to customers and guests in the hospitality industry. It is their mission to be the very best in these endeavors. Dhillion Management Company will accomplish this by offering outstanding product and service. Dhillon Management Company executives told us, "Our most valuable assets, our team members, are professional and are continually challenged to achieve these goals through on-going training and measurable objectives. Our leadership will set the pace for this by example, always pursuing excellence through constant diligence and passion. Our hotels are clean, secure, and appealing in every aspect. We are the lodging choice of guests because of their preference to stay with us, not because of their lack of options."

Who is Dhillon Management Company and how do they treat their customers like royalty?

Dhillon Management Company has owned and operated hotels throughout the US since 2001 when it acquired its first property in Salina, Kansas. From that point on, Dhillon Management Company has created the best home away from home for every guest every time. “Our hotels are the best place for everyone to stay whether in town for business or a family vacation. We want you to think of us as your extended family while you stay with us. We strive for 100% satisfaction with our money back guarantee for every location.” "We strive to provide each guest with clean, secure and comfortable accommodations. We want our hotels to be the first choice in lodging because of our warm and caring staff, peaceful rooms and over all desire to satisfy our guests needs. We want to ensure to every guest staying with one of our hotels is completely happy with each and every stay, each and every time. If not, we always welcome suggestions for improvements. Without our guests, we don’t exist. Our guests are the heart of our business."

Statements from Dhillon Management Company's Owner, Jag Dhillon.

My name is Jag Dhillon and I am the owner of Dhillon Management Company. I would like to thank you for taking the time to review Dhillon Management Company. Our quest is to manage business travel and fulfill vacation dreams through our commitment to personalized, world-class service. As members of the DMC Hotels management team, we provide the highest level of travel management in the industry. We believe that consistent, ethical and quality performance with our customers, vendors, employees and community will result in loyal, long-term relationships. We believe our service should exceed industry standards and be the best value for the customer. We will create a profit that will enhance the lives of our employees and, in part, will be given back to the community through programs and services. We believe that through shared decision-making, our company will proactively and successfully meet the challenges of the future. We can never be less than the best."

ALL BUSINESSES GET COMPLAINTS, HOW A BUSINESS HANDLES COMPLAINTS SEPARATES GOOD BUSINESSES FROM THE REST.

As stated above, Dhillon Management Company is committed to 100% guest satisfaction and has made every possible effort to ensure that all guests have a positive experience while staying at one of their properties.. After speaking with the management at Dhillon Management Company and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give Dhillon Management Company a positive Rating. Dhillon Management Company made efforts to ensure that all customers were satisfied and Jag Dhillon assured Ripoff Report that the business has an improved business model that features customer satisfaction as the top priority.

Jag Dhillon, the owner of Dhillon Management Company, stated “We listen carefully to each of our customers complaints and use those as suggestions on how to improve upon their stay and the stay of future guests. The input of our guests are the most valued because they give us the feedback we need to make our hotels a better place to stay. We always try to improve upon anything a guest sees as less than exceptional. This way the next time they stay with us, they will see how much their business is valued and how much we care about their satisfaction with their visit as well."

HOW WILL DMC HOTELS MAKE CUSTOMER IMPROVEMENTS?

Dhillon Management Company strives to contact all customers to gather valuable feedback so that they can continue to adapt and deliver the best customer service possible. DMC is willing to go beyond the call of good customer service and do what it takes to make things right with their customers.

At Dhillon Management Company we offer a 100% money back guarantee if our guests are anything less than completely satisfied with their stay at any of our properties. We train our staff according to the training standards for all of our brands to make sure that our guests leave feeling rested and ready to come back again for their next vacation or business trip."

HOW IS DHILLON MANAGEMENT COMPANY BETTER THAN THEIR COMPETITORS

"There are many hotel management companies out there but many have not been in business as long as Dhillon Management Company. Because of the knowledge gained from years of experience, we understand the guests needs and desires and we do whatever we can to meet each and everyone one of those needs during each stay with us. Again, we want our hotel to feel like a home away from home for you and your family."

*Any consumer not receiving satisfaction from a member of Ripoff Report’s Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com This kind of dedication to customer service means that Dhillon Management Company will do whatever it takes to make sure their customers are properly taken care off. In the future, if anyone has any complaints or concerns with Dhillon Management Company, you are invited to contact them directly via email: jbabbas@dmchotels.com (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the company’s response and to insure customer satisfaction). You can call Dhillon Management Company directly at 972-668-0327 ext 6., and ask for JB Abbas.

As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with Dhillon Management Company or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Ripoff Report’s Corporate Advocacy Program, please contact us at EDitor@ripoffreport.com

..Remember, just because a company or individual is reported on Ripoff Report does not mean you should not do business with them. Use Ripoff Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.

Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike. Consumers can feel safe confident and secure when doing business with Dhillon Management Company.

Here's why.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,. And about Dhillon Management Company’s Commitment to Excellence and Consumer Satisfaction.

Consumers should feel safe, confident and secure when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program… yes, a long name for a program that does a lot for both consumers and businesses alike.


Written by,

..Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program team..
 
..by consumers, for consumers
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This report was posted on Ripoff Report on 07/21/2013 10:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/dmc-hotels-dhillon-management-company-colorado-iowa-louisiana-mississippi-nevada-oklahoma-frisco-tex-1068959. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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