Dot and Bo Dotandbo.com Merchandise not received, Mark up 300% on merchandise, refuse to refund San Francisco Internet

Dot and Bo takes orders, ships months later, refuses to refund when inferior merchandise received.  The will tell you it is a final sale and give you a "store credit".    Most of the items Dot and Bo advertises comes from other retailers or artists on etsy.  You will see that Dot and Bo marks the product price up significantly.  You cannot reach them by phone, a recorded message tells you to "press 1 to speak to a customer service rep and press 2 to leave a voice mail"  either one defaults to voice mail.  Occassionally, if you keep dialing, you will get music when pressing 1 and then the voice mail.  One time I reached a rep, who then told me "oh you didn't notice that the sale was final but we can give you a one time only store credit"..  I said, "oh and you know the product sells for $7 in the store but you charged me $39.99?"  She says "So..."  WTH???   I read the reports on this outfit AFTER I ordered.  It is typical of them, this kind of response.  People wait months for their items, they come broken, late, inferior quality etc, and they don't refund.    I still have an item ordered and paid for that hasn't arrived and it's been 1 month, they now tell me it will be here in another month.   I don't want it any longer.  

WHATEVER you do, stay away from this company.  They are the worst.   And don't SELL to this company.  If you look on ETSY you will see all the sellers complaining that the company is using pictures of their merchandise without the seller's authorization.  Then Dot and Bo orders from the sellers and resells it to the consumer.   Do your homework, and buy directly from the seller.  It's better for them and it's better for you.   Dot and Bo is a nightmare.