- Report: #1005396
Report - Rebuttal - Arbitrate
Complaint Review: dressale.com
dressale.comInternet United States of America
dressale.com Ordered a shawl adn the color was completely wrong. No attempt of the company to exchange it. Thought company was american and come to find out it is in hong kong! Internet
*REBUTTAL Owner of company: sincere apology from Dressale.com
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Being as the website was a US domain, i had no reason to believe otherwise, until the item came in a package marked from China. I looked for a customer service number, but all i could get was a live chat, who told me to send an email and there was no one i could talk to.
I sent the email requesting an exchange and was told that because i ordered the color which was sent, no exchange would be made. However, i could buy a dress and they would send me a free shawl.
I would not buy a dress form them, because their exchange policy blows. Furthermore, had i known i was dealing with a company based outside of the US, i would have never bought from them. Also, when dealing with customer service in e-mail, i never spoke to the same person twice and the emails were just repetitive.
Completely horrible company to deal with!
This report was posted on Ripoff Report on 01/29/2013 09:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/dressalecom/internet/dressalecom-Ordered-a-shawl-adn-the-color-was-completely-wrong-No-attempt-of-the-compa-1005396. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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