• Report: #851343

Complaint Review: eGumBall Inc

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  • Submitted: Fri, March 09, 2012
  • Updated: Wed, April 18, 2012

  • Reported By: Bug-E-Boyz Construction Services In — Gold Beach Oregon United States of America
eGumBall Inc
8687 Research Drive, Suite 200 Internet United States of America

eGumBall Inc EGumBall were supposed to optimize search results to increase our company's business, but failed to do so. Internet, Internet

*REBUTTAL Owner of company: Author Change His Address Two Months Into Service

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eGumBall Inc. was supposed to be optimizing internet search results for Bug-E-Boyz Construction Services, Inc.

Results were not impressive, so we told eGumBall to discontinue their service, but they promised to make it right. We gave them another chance, but they still failed to meet acceptable standards, so again we closed our account.

 Now eGumBall is not only still trying to collect on their inferior services, but they are also threatening lawsuits for what they claim is $85 owed on the account.

This report was posted on Ripoff Report on 03/09/2012 02:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/eGumBall-Inc/internet/eGumBall-Inc-EGumBall-were-supposed-to-optimize-search-results-to-increase-our-companys-851343. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 REBUTTAL Owner of company

Author Change His Address Two Months Into Service

AUTHOR: eGumball, Inc. - (United States of America)

This is an issue of client's knowledge and trust and our inability to successfully communicate our service in an effective manner.  We take pride in educating our clients on our industry and we apologize if our customer service department was unsuccessful in doing so.

The author of this thread signed up during the summer of 2011.  Two months into service the author issued a change of address order which reset his Google Places listing and voided the authors previous claim to the authors listings.

Once you verify/reclaim a listing it takes time to reappear in Google Places (approximately 30 days).

Once you reclaim a listing you must go through and update all local directories which are broadcasting the previous business information (Name, Address, Phone).  This process takes 60 - 90 days to complete as there is a time requirement for directory update, directory publication and search engine indexing.  There are several if not hundreds of directories to consider.

The author of this thread was displeased with this time requirement and requested to put the service on hold.

The author was billed a prorated amount of $84.68 for services rendered.

Please contact our customer service department for more information.

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