• Report: #1154629

Complaint Review: examcollection.com

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  • Submitted: Fri, June 13, 2014
  • Updated: Fri, June 13, 2014

  • Reported By: nanis — San Jose California
examcollection.com
Internet USA

examcollection.com unfair membership cancellation policy United Kingdom Internet

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I subscribe examcollection.com for my cisco exams , I paid 48$ for one month , but when I checked my bank details, another 48$ deducted from my account. I contacted the website via their support e-mail address but the respond was "

Monthly subscription customers are charged for minimum 3 months and if you want to cancel this subscription before time, you will have to pay $59.99 cancellation fee.

After 3 month charge cancellation will be free.

Login to your account > go to "My Products " and there you will find option to cancel subscription

Click "Cancel subscription" and follow instructions to cancel your subscription."

this is totally unacceptable , btw to be a member for three month is cheaper then monthly , I am not stupid , If I want to be member for three months I would subscribe it for three months.I told them that and they send me "

Hi,

 We cannot provide you any refund as product has been downloaded and used. You are charged twice , you have to pay 1 more charge after which you can cancel your subscription"

 They even did not mention about the their policy , Be carefull and do not purchase anything from this website, it is totally ripped off.


This report was posted on Ripoff Report on 06/13/2014 12:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/examcollectioncom/internet/examcollectioncom-unfair-membership-cancellation-policy-United-Kingdom-Internet-1154629. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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