ezTaxReturns.com Charged me $19.99 for absolutley nothing! Internet

I usually use turbotax to file my taxes but noticed that ezTaxReturns.com was offering the same services at a lower price so I decided to give it a try.  Big mistake.  After inputting all my information I get a message saying "No errors found, you are now ready to e-file.  Click Next."  I click next and get a message saying, "You are NOT eligible to e-file due to errors.  Please click correct errors."  I click "correct errors" and get a message saying "No errors found, you are now ready to e-file.  Click Next."  I click next and get the same message saying, "You are NOT eligible to e-file due to errors.  Please click correct errors."  I then go through all the information and find no errors myself.  I log out and log back in, hoping this would correct the issue.  No such luck.  This happens AFTER they charged my credit card $19.99.  I click help only to find out they have no one I can talk to or even chat with.  I email support with no response.  I don't even know what to do now other than tell ripoffreport about it.  I went to turbotax.com and filed electronically with no issues.  I just had to pay a little more.  It's not worth the $10 savings.  Just use turbotax.  I am now unable to contact anyone from this company for a refund.