- Report: #1110950
Report - Rebuttal - Arbitrate
Complaint Review: Fast Appliance Services
Fast Appliance Services2188-175 Nesconset Hwy. Stony Brook, New York USA
Fast Appliance Services AAA All Brand Appliance, AAA Active Appliance Fast Service Faulty diagnosis of washing machine. There was a sock stuck in the drain port but they told me that the pump needed replacing. Stony Brook New York
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My washing machine would not completly drain. I called Fast Appliance Service (Which also goes by several other names). They sent a repair person the next day. They charge $125 cash just for them to show up. After looking at the machine the repair person told me that it needed a new motor pump and I would need to pay in full an additional $362.45 for them to order the pump. I paid it, but the next day I decided to research the washing machine problem on the internet. Several sites state that socks often get stuck in the drain trap. I opened the drain trap and looked inside and found a trapped sock. After removing the sock the machine ran fine. I immediatly called to cancel the parts and repair but was told they would not refund any money. After several calls I was able to get back $225. out of the $487.45 that I paid. An experienced repair person should have checked for the sock right from the start.
This report was posted on Ripoff Report on 12/27/2013 09:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/Fast-Appliance-Services/Stony-Brook-New-York-11790/Fast-Appliance-Services-AAA-All-Brand-Appliance-AAA-Active-Appliance-Fast-Service-Faulty-1110950. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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