Feather River Doors/Home Depot Poor Quality Tacoma Washington

I purchased Feather River Exterior Doors through Home Depot in Neshaminy, PA based on the recommendation of the sales person in May 2011.  Since I was having a great deal of renovations done on my home at the time rather than pay Home Depot to install them I had my contractor do the installation.  When he unwrapped the doors that were delivered he noticed that the brick molding on one side was broken.  Then he noticed that the doors were scratched and the finish was not even.  But at this point they had already removed the existing doors so we had no alternative but to install them.

I contacted Home Depot and Feather River and sent in pictures.  They offered to credit me 10% or replace the slaps.  I unfortunately chose to have them replaced.  The replacement was done by Home Depot, I thought, but now I am told that it was done by a company that handles the warranty inspections UTS.  I noticed that my doors wouldn't stay locked and thinking nothing of it I adjusted the keeper on the lock and got it to stay locked.  This was my second error.  Because I kept looking and I could see the outside between my doors and they never seemed fully closed.

After suffering through this horrible winter and feeling the air just flowing in from the outside I put a request into the Customer Service Department to have someone check the doors. A representative from UTS came out and told us that the installation was out by 1/4" on the side of the stationary door and there was a bump in the threshold of the operating door which is why my sweepers kept having to be replaced.  And he also said the operating door was bowed by 1/8".

Feather River now says that there is an installation problem so the warranty on the doors is voided. When I asked why the person that installed the new slabs, by the way he dropped the operating door during the installation, I was told he was there to install them not inspect them.

I have now hired an independent contractor to inspect the doors and correct them if needed.  I am also going to post this on every blog site I can to warn other unsuspecting consumers of this shoddy product.  It looks good but is not good quality.