• Report: #1048460

Complaint Review: Feature Marketing

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  • Submitted: Sat, May 04, 2013
  • Updated: Sat, May 04, 2013

  • Reported By: Unhappy Consumer — Scottsdale Arizona
Feature Marketing
16000 N. 80th Street., Suite D Scottsdale, Arizona USA

Feature Marketing or Tom Packouz Scammer, con artist, Don't buy computers from this Group or Try to Sell them Yours you will be ripped off! Scottsdale Arizona

*Consumer Comment: Tom Packouz and Feature Marketing Are Upstanding, Honest and More Than Reliable

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Tom Packouz and Feature Marketing are a complete fraud.  They take peoples money and never deliver the product.  They continue to place the blame on other vendors but never take care of their responsibilities and that is delivering the product purchased. 

In my opinion they should have their doors shut down.  They have cost my company clients, thousands of dollars in revenue and in the end the only thing they do is shuffle the blame.  Do not believe Tom Packouz as he will promise you everything but will deliver ZIPPO....

This report was posted on Ripoff Report on 05/04/2013 02:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/Feature-Marketing/Scottsdale-Arizona-85260/Feature-Marketing-or-Tom-Packouz-Scammer-con-artist-Dont-buy-computers-from-this-Group-1048460. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Tom Packouz and Feature Marketing Are Upstanding, Honest and More Than Reliable

AUTHOR: AdrielT - (USA)

I have personally done business with Tom Packouz and Feature Marketing for a couple years now. I have both sold equipment to Feature Marketing for some time now and I've bought equipment from them, as well.

My relationship with Feature Marketing began a couple years ago when I had several older desktop towers at work that my boss wanted me to sell and I was having a hard time finding anyone to purchase them. I am located down in Tucson, AZ and I spoke with a gentleman down here who suggested I contact Tom Packouz, which I proceeded to do. Tom was not only pleasant, but honest and straightforward. He offered me what I considered to be an amount that was more than fair for the equipment I was selling.

On one occasion after I had already completed several sales with Tom and Feature Marketing, it was talking a little longer than normal for us to receive payment for the items we had shipped up to Feature Marketing's warehouse to sell and my boss was getting a little impatient. I'm actually going to back up a bit.

Before the sale items were even sent to Tom, I had been tasked with palletizing and wrapping everything that was being shipped to Feature Marketing on my own. On top of all my other work, it was taking me quite awhile to get that job done. So Tom sent two of his best employees down to my warehouse in Tucson to help get the items ready to be shipped and paid for everything out of his own pocket. His employees were a huge help and great in general.

Now back to the sorry I started telling at the beginning of the last paragraph. So, payment for the sale was taking a little longer normal and my boss was getting to be a little impatient. So, I called Tom to ask where we were at with things. We had sent Feature Marketing quite a bit of older equipment and there was also a very random selection of items rather than several pieces of the same item. What Tom explained was that he was having his employees go through each and every item, assess what was present and what was missing (for instance several of the desktops and laptops were missing the hard drive, RAM, or both) as well as having his employees test every item to see what was working and what wasn't. He was doing so, again paying for it out of his own pocket, so he could pay us as much as he was possibly able to. Instead of just eyeballing the lot and paying us a smaller amount, he went to the trouble of going through the items with a fine tooth comb to maximize the payment. While it took longer than expected, we were more than pleased with the outcome. 


And any time we bought equipment from Tom, the equipment arrived within days of having been ordered and was always in perfect functional and cosmetic condition. And you can't beat the prices.


Tom works hard to provide a good product to his customers in a more-than-reasonable amount of time and he's happy to address any potential issues himself and see to it that those issues are corrected. 


While I do not know the person who filed this harsh claim again Tom and Feature Marketing, I have worked in sales myself and seen several very similar complaints in the past. I can say that those complaints seem to follow a template of sorts and the people who make those complaints tend to be unreasonable people who want more than what they've paid for or been promised and this is how they respond when they don't get their way. While it is always important to put the customers needs first in the business world, the customer is not always right these days. Especially when their expectations and/or behavior are unreasonable in any setting. Please don't let one unhappy person, who's motivations can't truly be known, dissuade you from doing business with Tom Packouz and Feature Marketing and missing out on a wonderful resource for quality used computer, server and networking equipment.

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