first option mortgage, LLC STAY AWAY FROM THIS COMPANY jacksonville Florida

My husband and I found this company through the real estate agency that we are using to find a house, we assumed they were a safe bet sense it was recommended. This could have been further from true. At first we were talking to a guy named Greg who made everything seem very simple, he sent us the list of all the documents we would be needing and kept up with us to make sure we didn't have any question. Great.

Once we got all of our documents, we emailed them over to him quickly. We waited four days and didn't hear anything so my husband e-mailed Greg to find out what the status was. All we got was a short e-mail back saying Greg no longer worked for the company and had we filled out the online application yet? I e-mailed back and said no we were never told about an online application, never heard anything again about that application. Again 3 or 4 days go by and we hear nothing, so I e-mailed back and said we were tired of waiting and would be going somewhere else.

This is when the frustration really started. After the email my husbands cell rang every 10 minutes during business hours and while he was at work in the middle of a meeting. When he called back it was a guy named Karl, who sounded like he didn't really know what he was doing or was new at this. He told us we still needed more documents and when I asked why he never gave much of an explanation.

My husband had a bankruptcy so we had to collect certain court documents, Karl tried to tell us we needed to pay $200 dollars to get the entire document, but the ladies at the court house (who do this every day) said they never had anyone who need the entire document. They printed and certified the same documents they give to everyone in our same situation and that is what we gave to Karl.

Before even getting all these documents to them we were alerted from our credit report website that they had run our credit check, this upset us because nothing was even finalized why would you run a credit check first?  Anyways, we then received an email saying they STILL needed more documents and those included a divorce my husband had TEN YEARS AGO and child support payments that he had not received in seven years! There was no explanation for anything of this.

We no longer trust the competency of this company and will not be dealing with them any longer.