Flash Auto Sales Just be aware Castle Rock Colorado

Flash Auto Sales buys cars in good faith and sells cars in good faith. No one can predict the future of any car new or used. With that being said the vehicle in this report was a 1994 Chevy Suburban with 267,743 miles. When she came to look at this vehicle she asked if it had leaks, I answered, Yes it does. She drove the vehicle and asked about the noise in the rear wheel. My husband wasn't sure what it was so he put the vehicle on our lift, brought the customer back and showed them exactly what it was and we repaired the emergency brake. When she decided to purchase, the deal was made with a We/Owe for rear brakes to be replaced and the front leak to be checked. Our mechanic had informed us that he did not want to do the brakes until the seals had been replaced because they were leaking and they needed to be done at the same time. My husband called her on the 8th, prior to her driving in and let her know what our mechanic said and she indictated to him that that would be fine and to put the brakes in the back. When she arrived to take possession we had discussed the seals and brakes Again, she Again said that was fine asked if the brakes were in the vehicle, she checked and then left. A total of 3 days after leaving she had sent a letter to me informing us that she wanted the work done and that she had it inspected after leaving and now wanted us to do the brakes. My husband called and left a message to the effect that we would be happy to buy the vehicle back at a $200.00 profit to them as he felt they would not be happy with the Suburban no matter what was done. She had requested that all inter-action be done in writing, so I wrote her to let her know that we would buy back the vehicle and her reply was that she wanted the vehicle and ultimately came in on the 16th and had the work done. Our mechanic replaced the the drum on the right side because her husband said he did not want the brakes put on unless that was done. Our mechanic did the drum for free, for them as it was not a part of the we/owe and he felt he should have identified the drum during his inspection. We are a small dealership located in the same town we grew up in and we do our best to make sure our cutomers are happy before, during and after their purchase. We always try to make sure every deal is the right deal for the customer. Flash Auto Sales is a price lot. We do not finance so we buy right and sell right. Our prices are the best in Castle Rock for that reason. We tried to do the right thing for this customer and did all work promised.

Donell (owner) Flash Auto Sales