• Report: #1112204

Complaint Review: Fleetwood Auction Center

  • Submitted: Thu, January 02, 2014
  • Updated: Thu, January 02, 2014

  • Reported By: Jason — Mason City Iowa
Fleetwood Auction Center
2200 Fleetwood Ave., Riverside, CA 92509 Riverside, California USA

Richard Gavin at Fleetwood Auction Center Held vehicle for ransom trying to extort more money out of us unethically manipulative and deceptive individual in Riverside California

*Consumer Comment: Don't believe the owner's rebuttal

*REBUTTAL Owner of company: Misunderstanding

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Together with my mother, Melody S; I purchased a vehicle (VIN# FJ-4522423) from a Mr. Richard Gavin, owner of FleetwoodAuctionCenter via eBay (item# 321242876541) on November 7th, 2013 for the amount of $5,000.00.  We paid for the vehicle in full via bank wire-transfer and have proof of this, but Mr. Gavin refused to release the vehicle to our auto-shipper saying that $60.00 was still owed to him for the installation of a pickup bed topper/canopy purchased from another individual nearby.  I agreed to the $60 charge; $40 for installation work, and $20 for ratchet tie-down straps; and have proof of having sent it on 12-6-2013 to Mr. Gavin, but he claims never to have received the $60.  2 attempts were made by truck drivers to load the vehicle within the past several weeks, but they were sent away empty handed.  Eventually I had to instruct an auto transporter to personally pay Mr. Gavin cash in order that the vehicle could finally be released.  Mr. Gavin claims never to have received my $60.00 money order, yet now states that he intends to cash cash it "if it does ever show up in the mail".  I sent it to 2200 Fleetwood Drive, Riverside, CA, yet he claims that this was not a valid address (even though it's right on their website: www.fleetwoodAC.com).  He claims that I was supposed to send it to 8221 Wilcox Avenue, Cudahy, CA90201.  He intentionally confused the auto-shippers by giving them a false pickup-address as well.  I would have been perfectly willing to pay a reasonable price for the following services, except that Mr. Gavin offered to arrange to pick up the topper I puchased in a nearby town, place it on the bed of the vehicle, secure it with rachet tie-downs, and load it onto my auto-transporter with a forklift (all free of charge). 

Yet, at the last minute, he decided that we needed to pay him extra money for those services, and refused any instant payment method, and insisted only on a money order sent through the mail (intentionally holding things up for more time, and causing the truck-drivers to have to re-schedule).  In the end, he never did strap the topper down for us, and ended up refusing to load the vehicle with their forklift like he had previously promised (costing us an additional $250.00 winching fee, and eliminating shippers who otherwise could've already picked the vehicle up).  Additionally, he insisted that we pay for half of his eBay listing fees (even though that is completely against eBay policy), and claims that it cost him $250 in fees to sell the vehicle.  When I declined to pay his seller fees, Mr. Gavin attempted to extort extra money out of us by holding the vehicle for ransom so to speak.  We have not received the vehicle as of yet, but do have confirmation that it was finally released and picked up by a driver from Atlas Auto Shippers (888)-285-2706 (after a nearly 2 month ordeal). 

To date, Mr. Gavin has failed to provide us with a title, or even so much as a bill-of-sale, which is in violation of the law in most States.  Without such documents, we will be unable to register the vehicle here in the State of Iowa without going through a lengthy legal bonding process costing anywhere from $50.00 to $200.00.  Mr. Gavin has been manipulative and downright unethical throughout this whole process, and I wish to report him to the California Attorney General’s office, Better Business Bureau, eBay, and your website in hopes that other potential buyers will not become entrapped in his webs of deception in the future.  Our wishes would be that he is informed, and warned against exacting this type of extortion on people in the future, and that our experience has been duly noted on record.  Thank you for your time and consideration.  I have plenty of e-mails and other supporting documentation to substantiate my complaint against Richard Gavin if needed, and would be more than happy to provide them if it would be helpful.  Respectfully, Jason S


This report was posted on Ripoff Report on 01/02/2014 01:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/Fleetwood-Auction-Center/Riverside-California-92509/Richard-Gavin-at-Fleetwood-Auction-Center-Held-vehicle-for-ransom-trying-to-extort-more-m-1112204. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Don't believe the owner's rebuttal

AUTHOR: snow-70 - (USA)

Dear Jason,

Your complaint was more than likely 100% valid. I've seen the owner, Rich Gavin, in practice and he is devoid of business ethics. I've been at his side when he has answered customer telephone complaints and he blatantly lied to them to absolve himself of wrongdoing or to blame it on someone else.

Unfortunately, I, too, have been victimized by Rich Gavin and his deceptive practices and will be filing my own complaint. I just wanted it noted that your complaint was valid and not to let this crook try to get a pass on anything by chalking things up as a "misunderstanding."

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#2 REBUTTAL Owner of company

Misunderstanding

AUTHOR: Rich - ()

This is good example of how a misunderstanding could occur when you have a third party involved. I spoke to Jason soon after his compalint. After a discussion of how the events occured we both agreed there was a misunderstanding. Im suprised this complaint is still active.

In short the car hauler broker who Jason contacted was very undependable. On three occasions they called set an appointment and didn't show up. They were never "sent away emty handed" because they never showed up. They of course told Jason it was my fault and I didn't want to release the car. Baloney. Having owned a dealership I know why car hauling companies do this. They try to get as many loads on the West coast to bring East before they load up. Hauling 1 truck for Jason would be expensive for them so they procrastinate until they have a full truck.

Finally the hauler arrived at 6pm in the dark. Three guys who spoke very little English showed up with a run down tow truck. They had no idea how to prep a truck for a 3000 mile cross country trip. It took my guys two hours to prep and load for them. A forklift was also used since their cable didn't work.

Quite honestly I had believed Jason was the cause of all the delays. I assumed he was trying to sell the truck and was using our lot to store for free until he sold it. I wasn't happy that it took so long to be picked up. It wasn't until we got on the phone that we realized the car haul broker was giving us 2 different stories.

After our conversation both Jason and I apologized to one and other for not getting on the phone sooner.

The truck that Jason purchase was the old truck sitting in front of Grizzly Run at Disneyland in Anahiem, Ca. It was only a shell. No motor, very little drive train or interior and sold for parts as noted in the ebay ad. There was no title available from Disney but I don't think one is required when you sell car parts.

Sorry this turned out the way it did. Very complicated transaction.

 

 

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