- Report: #1095683
Report - Rebuttal - Arbitrate
Complaint Review: Fusion Computer Repair
Fusion Computer Repair24705 Narbonne Ave Lomita, California USA
Fusion Computer Repair SCAMMERS, LIARS, WORST CUSTOMER SERVICE EVER Lomita California
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If you don't feel like reading just skip to the video link at the end to see how AWFUL this place is. These people are SCAMMERS and LIARS. With the WORST CUSTOMER SERVICE EVER. This is my story.
I took my HP Pavilion All-in-one desktop to this place for a cracked screen.
The crack was on the right corner of the computer and I but I could still see 2/3 of the screen, other than that my computer was PERFECT. I still used it on a daily basis for 3 months with the cracked screen and it worked perfectly, I just wanted to be able to see movies full screen.
First problem: When I called Fusion Computer Repair they told me it should take about a week to get my problem fix, all they had to do was order the screen from a manufacturer and install it.
It took them 4 weeks to finally get the screen, every time I called them they told me the "manufacturer kept sending the wrong monitor". These people didn't even bother calling me to give me an update on my computer, I had to do it constantly.
Second problem: I went to the store and paid a total of $282 for this repair and gave the computer a try at the store. Now the computer with the new screen shows red dots all over the screen, black colors don't show well, now the computer is not running programs efficiently, I can't even watch any videos, flash media, and programs CONSTANTLY CRASH!.
I asked them how come the computer is not running well, then the asian guy tells me that I have a BAD MOTHERBOARD. Really?
The motherboard was fine when I took it to this place. Other than the cracked screen my computer worked perfectly, programs did not crash, I could watch videos, not even red dots were coming out with the cracked screen.
Then they were forcing me to pay $175 to fix the motherboard. I told them I was not going to pay for that because I'm 100% sure that motherboard was not in those conditions when I took it there so pretty much THEY MESSED IT UP so they should fix it.
When I made my complains immediately the asian guy and the white old man started YELLING and CURSING AT ME ! !. They even kicked me out of the store. INCREDIBLE. Good thing I had my cell phone in my hand and I was able to record these SCAMMERS Here the link to the video: http://youtu.be/VLxAVUAj…
These people should be put in jail for their unethical business practices. They purposely messed up the motherboard of my computer in an attempt to get me to buy more services. Pretty much I took my fully functional computer for a cracked screen, now I got a disfunctional computer with all kinds of software issues.
This report was posted on Ripoff Report on 10/30/2013 09:30 AM and is a permanent record located here: http://www.ripoffreport.com/r/Fusion-Computer-Repair/Lomita-California-90717/Fusion-Computer-Repair-SCAMMERS-LIARS-WORST-CUSTOMER-SERVICE-EVER-Lomita-California-1095683. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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