Geek Choice They performed costly service in installing a wireless network in my home. I have lost the password and the rep rudely refused to give it to me and hung up, twice. Washington DC

I formerly worked as a contract technician for Geek Choice; the reason for the "formerly" will be the subject of a separate report.

Normally, a technician will not record your wi-fi password on the work order unless you specifically tell him/her to -- it's considered an intrusion on your privacy -- so it's fairly likely that GC didn't even HAVE the password to tell you. That said, it's easy enough for any computer technician to log into the router and see what the password is, but you have to be connected to the router to see it.

Solution 1: Unplug the router and take it to any computer store; they can plug a computer into one of the router's wired jacks and login that way.

Solution 2: If you have a computer that's still connected to the router (wired or wirelessly) and the Internet, any good technician can connect remotely and look in the router for your password that way.

Solution 3: Have another technician come to your home and look it up or change it to suit your needs. This is the one that will cost real money for a home visit. Solutions #1 and #2 should cost very little.