- Report: #1111640
Report - Rebuttal - Arbitrate
Complaint Review: Generalaire
Generalaire43800 Grand River Ave. Novi, Michigan USA
Generalaire General Filters Inc. Poor quality motor, misleading advertising and product description. Novi Michigan
*Author of original report: Installation is not the issue
*UPDATE Employee: Still Hoping to Assist TedZ
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This company uses a fan motor in a humidifier made in Mexico. The front plate of the motor is held onto the motor case with four flimsy clips. When i received the unit the fan would not turn as two of the clips came off in transit. There was no damage to the box. They offered to replace the motor if i sent it back which is ok if you can tolerate the delay and a huge hole in your duct work which would have to be blocked with tape or metal. That alone would have been fine EXCEPT in the list of "ADDITIONAL ITEMS THAT MAY BE NECESSARY" that they provide they neglect to mention that the unit discharges a lot of water and requires a length of drain hose to carry the water to a pail or a condensate pump. They do not mention the discharge in any way in the instructions. You are left to deal with it yourself. The fact is if folks knew there was a discharge water issue, they likely would opt for some other type of unit. We would have. Many of them have pans that fill and when the float is satisfied the water shuts off. A much better design.
This report was posted on Ripoff Report on 12/30/2013 10:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/Generalaire/Novi-Michigan-48375/Generalaire-General-Filters-Inc-Poor-quality-motor-misleading-advertising-and-product-d-1111640. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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