• Report: #1111608

Complaint Review: Germain Toyota of Naples

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  • Submitted: Mon, December 30, 2013
  • Updated: Mon, December 30, 2013

  • Reported By: William — NAPLES Florida
Germain Toyota of Naples
13315 Tamiami Trail North NAPLES, Florida USA

Germain Toyota of Naples Germain Scion of NaplesGermain Big Lot Fast and furious unfair and deceptive practice. Bait and switch. Germain Toyota saw me coming. NAPLES Florida

*Author of original report: Dispute Resolved

*Consumer Comment: I agree, cancel the warranty

*Consumer Comment: William,

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This is to claim an unfair and deceptive practice by Germain Toyoto of Naples regarding the Warranty option I purchased with the vehicle. (Toyota Deal # 2611900.)

During the excessively rushed closing with the Business Manager, Adam Golden, I clearly stated I wanted the “Silver” Plan at $576, instead, I got the “Golden” Plan at $1,813. I trustfully signed my okay to it along with some dozen or so other documents without scrutiny -- naively assuming that what was said orally would be in the contract.

I mistakenly trusted Mr. Golden and Germain Toyota. Mr. Golden refuses to take my calls and the Sales Director, Jaime Amoroso, refused to make any correction stating that because I signed it, nothing could or would be done – except to give me a free oil change.

I demand a refund of the difference of $1,237.


This report was posted on Ripoff Report on 12/30/2013 09:23 AM and is a permanent record located here: http://www.ripoffreport.com/r/Germain-Toyota-of-Naples/NAPLES-Florida-34110/Germain-Toyota-of-Naples-Germain-Scion-of-NaplesGermain-Big-Lot-Fast-and-furious-unfair-a-1111608. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Dispute Resolved

AUTHOR: William - ()

 

The misunderstanding about the warranty has been satisfactorily resolved by Mr. Golden, who has kindly agreed to cancel the warranty and refund my money.

There are no further complaints and this matter is closed.

Thank you.

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#2 Consumer Comment

I agree, cancel the warranty

AUTHOR: FloridaNative - ()

The prior rebuttal is absolutely right. Most warranties aren't worth the paper that they are written on these days (many exclusions, exceptions and hoops). You won't know how good or bad your warranty is without reading it carefully and researching the company that stands behind it. After all, what good is the warranty if the warranty company isn't around to fulfil its contractual agreement?

These warranties are high profit items for the dealership and high commission items for the F&I person so there is no way the finance guy did this by mistake. Cancel the warranty and get a refund for the whole thing. They can not force you to keep it. I bet if you look in your current contract that the language clearly indicates that it is an optional item. Take care of it right away so you don't get stuck. Thank you for your report.

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#3 Consumer Comment

William,

AUTHOR: Karl - ()

You can cancel the warranty at any time. Simply go into the dealership and ask to speak with the General Manager and let him or her know what transpired. Let the General Manager know that you want to cancel the warranty. Get everything in writing. Do not trust what is said orally. 

Make sure to contact the warranty company and let them know that you want to cancel and have them put it in writing that you will be receiving a refund. Do noy delay! 

I believe that purchasing an extended warranty is a waste of money. Remember, all new vehicles come with a manufacturer's warranty. Make sure to do some research on the warranty company if it is not a Toyota extended warranty. If the company goes out of business, you are out of luck.

P.S. You can also give your Ripoff Report more impact if you upload a photo of your vehicle and a copy of the warranty that Mr. Golden tricked you into signing.

Good luck to you, and please keep us updated.

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