• Report: #555332

Complaint Review: Harris Poll Online

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  • Submitted: Fri, January 15, 2010
  • Updated: Fri, January 15, 2010

  • Reported By: Seeks Justice — seattle Washington United States of America
Harris Poll Online
Harris 161 Sixth Avenue New York City, New York United States of America

Harris Poll Online Bait & Switch: online survey rewards New York City, New York

*General Comment: NOT a bait and switch as reported by OP

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HARRIS POLL ONLINE

UNETHICAL & UNTRUSTWORTHY






I don't recommend them. Read on.  Harris Poll pays no money for taking their online surveys; but when I joined this survey site, four years ago, they gave points, for surveys, supposedly to be redeemed for 'gifts.'  I was working toward one of many of their small gift items in the 800 point portfolio; but before I could reach 800, they upped the requirement to 1,350. This is "bait and switch" and it's illegal.



This is comparable to putting a down-payment on merchandise in a store, and then having them 'up the price' before you finish paying for it.  I finally have 1,350 points but now all they have to offer me is an icard which I can't use. Here's why:



I don't use credit cards, so a gift must not exceed $10, including postage.



Harris Poll used to cover the postage for their rewards, but no more: another bait and switch.



Harris Poll provides no link showing what's available with this icard. For example, the ad says 



I can select something from Macy's with this $10 but what?



Harris Poll told me that this is what their members want, but HarrisPoll didn't Poll me, nor send an email warning me that we now need credit cards to collect a reward.



And read these conflicting statements:

If you select an Amazon.com or iCard certificate and use it to purchase an item higher in value then the denomination of the gift certificate you will need to pay the remaining balance of the purchase, including any shipping and handling.



There are no fees associated with the HIpoints program when receiving an item in any of our Folios.  Please feel free to select an item you would like receive, point balance allowing, and we will ship it to you at no cost.




Granted, this may seem like small peanuts, but it's not just me.  Harris Poll claims 6 million members in 89 countries.  I wish to make an example of them.


Harris Poll has been trading on their established name for many years, but it's time for the truth. Harris Poll sends me emails saying, "Your satisfaction is our number one concern." Needless to say, this is not true. This is another giant corporation that exploits free labor. I've been trying for months to collect my reward. How can you trust a corporation that lies and exploits people this way? You can't!


This report was posted on Ripoff Report on 01/15/2010 08:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Harris-Poll-Online/New-York-City-New-York-10013/Harris-Poll-Online-Bait-Switch-online-survey-rewards-New-York-City-New-York-555332. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment

NOT a bait and switch as reported by OP

AUTHOR: BountifulFarm - ()

To "Seeks Justice," of Seattle, Washington:

Although I'm answering this just over 4 years since your initial complaint, it seems I should respond to it as no one else has bothered to set you straight.

I hate to inform you of this, but your complaint about Harris Poll doing a "bait and switch" on you is not what you seem to think it is. Bait and switch only applies when you go to actually buy the product, and the company tells you the product is no longer available at all, but hey, here's a different one you can have instead that is nothing like the original product in which you were interested. Apparently, from your complaint, you wanted to earn points towards a particular product, and were "working toward" an item in the shop. However, by your own admission, before you got your full points for the item, they upped the requirement to get the item you wanted. This may be disappointing, but it's not bait and switch. It's a price change, pure and simple, and it's perfectly legal. The same item was still available, just at a different price than you had planned on paying. You wouldn't go to the grocery store and expect to call it bait and switch if the upped the price of a gallon of milk, would you? Of course not! You'd consider it as a price of their doing business, which is all this example of yours is. You certainly wouldn't complain if they'd LOWERED the price, I'm sure of that!

The fact that they don't cover the postage for their rewards is not bait and switch, either. It's another example of the cost of their doing business. The business model has to change to refelct their costs, and sadly, over the last decade or so, more and more compannies are doing less and less for free. 

You mention that says you can't find a link saying what you can buy with the icard for $10. "I can select something from Macy's with this $10 but what?" you asked. Well, basically, anything Macy's has available to purchase. If it's over $10, you'll have to pay the difference, but that's what a gift card is for - to gift you a little bit towards your future purchases somewhere. It isn't to specificially tell you what you can get. That is up to you to determine.

You then go on to say that these:

"If you select an Amazon.com or iCard certificate and use it to purchase an item higher in value then the denomination of the gift certificate you will need to pay the remaining balance of the purchase, including any shipping and handling.

 

 

There are no fees associated with the HIpoints program when receiving an item in any of our Folios.  Please feel free to select an item you would like receive, point balance allowing, and we will ship it to you at no cost."
 
are "conflicting statements." They most certainly are not. Let's take the seocnd one first. This one states that there are no fees associated with receiving an item in one of their Folios. All that means is that the actual item costs you nothing. The first one, you say, is conflicting in that it states that if you use your gift card to purchase something higher in value than the gift card, then you are responsible for the remaining balance. This is perfectly normal. No business is going to issue a gift card for $10 and let you go shopping for something that is, for example $100, and get away with just paying the $10 for it. You'd be expected to pay the balance, and in a physical store sale with use of a gift card, you know darned good and well that you'd walk in expecting to pay the difference between the gift card balance and the cost of what you're buying. There is not any conflict except in your own mind.
 
Prior to complaining about a company or it's policies and procedures, it might behoove you in the future to make sure of what it is you are actually complaining about and that your complaints hold merit. These simply do not. I hope in the intervening four years since your original complaint, that you've learned some of these facts and have stopped complaining about things that are a normal part of doing business.
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