• Report: #1119288

Complaint Review: Home Depot

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  • Submitted: Wed, January 29, 2014
  • Updated: Wed, January 29, 2014

  • Reported By: stagestop — Massachusetts
Home Depot
2455 Paces Ferry Rd Atlanta , Georgia USA

Home Depot Why I Will Never Walk Into A Home Depot Again Atlanta Georgia

*Consumer Comment: Home depot Consolidate your systems.

*Author of original report: Reply Must Be From Home Depot Manager - that would explain the stupidity

*General Comment: How??

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My mother purchased appliances for a rental condo she owned.  She took advantage of the Black Friday Sale.  She purchased a refrigerator, dishwasher, range, over the range microwave and a front loading washer and dryer.  This was for a higher end rental and the old appliances were better than 10 years old and needed updating.

They told her the Home Depot Delivery Team would deliver them on December 22.  They were delivered on the day as promised, but not by Home Depot, but by some losers from a company they subcontracted with.  I met with them on the delivery date.  The unit was now vacant.

All appliances were put in place.  The problem arose when the idiots who did the deliver realized they forgot the plug for the dryer that was an additional purchase on that same invoice.  They told me they would come back the following Wednesday with the plug.  I explained this didn’t really work because we lived five hours away.  I have come to learn that when they forget something that prevents the installation as promised they are to go back and get what they need.  They could have driven 9 miles to get this plug, but no they expected me to drive five hours each way. 

At any rate, on the evening of December 24 I stopped by the unit before driving back home (5 hours).  I turned the water on because it was off, due to the fact it was winter and vacant.  I was puttering around some and went down to the basement.  To my shock and horror there was water pouring through the ceiling above.  It was coming from the bathroom where the new washer and dryer was.  I ran upstairs to see the entire floor covered in 1” of water. 

I discovered the idiots from Spirit Delivery out of Hyannis, MA never turned off the water valve behind the washer/dryer nor did they bother to hook up the water hoses.  They just plunked it down and I guess installed nothing because they didn’t have the plug.  They did stack the units, which now made it a  monster size appliance.  Because the floor was flooded I was able to slide this monster appliance out enough to shut the valve off, which should have been the first thing the idiots from Spirit did.  Before I shut the spewing water down, I saw the water was shooting directly inside the hole where the dryer venting goes. 

After speaking to my electrician and other appliance people they told me not to accept this dryer, because even if it did work, it would definitely been problems down the road.  Home Depot was contacted by my mother and told she wanted the unit replaced, they refused many times over.  Instead they attempted to turn it over to the insurance company of the delivery company they hired.  My mother was so upset because she couldn’t show the condo for rent, because she couldn’t be sure when it would be rentable due to the fiasco with the dryer.  Keep in mind that the expenses kept accumulating for this condo, insurance, taxes, homeowner’s association dues.  All of these expenses were about $1,000.00 per month and now no rental income.  This unit always rented within a week of being listed as it was one of very few on a golf course in this development. Home Depot tortured her by not doing the right thing and the stress she endured was unbelievable.

In January Home Depot decided to do the right thing and said they would be replacing the unit.  They finally did on January 19.  Here’s the kicker she died later that day.  Thanks Home Depot for treating my mother the way you did.  Thanks for costing her over $4,000.00 in rental income and the travel costs endured while you played your games and thanks for costing me out of pocket expenses after she passed away so I could get this matter finally taken care of.


This report was posted on Ripoff Report on 01/29/2014 10:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/Home-Depot/Atlanta-Georgia-30339/Home-Depot-Why-I-Will-Never-Walk-Into-A-Home-Depot-Again-Atlanta-Georgia-1119288. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Home depot Consolidate your systems.

AUTHOR: Ulifestyles - ()

Home Depot doesn't have a consolidated system.  If phone orders were placed or orders were done at the pro desk,  sometimes instead of driving 45 minutes out of the way a customer may be willing to accept store credit because they know they will use it in the future.  

I just experience this in the last week and it was very infuriating for me because I did have a receipt and I was denied a return based on prior returns that were done for a store credit, and the only reason was that stores cannot return phone orders because they do not have access to each other pro-desk orders. We always have receipts, but on few occations we opted not to drive 45 minutes out of my way and accept the store credit.  

This is not good business.  When a client spends between 15 to 20K per house rehab at the store.

I know that after last weeks experience I am completely turned off. 

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#2 Author of original report

Reply Must Be From Home Depot Manager - that would explain the stupidity

AUTHOR: stagestop - ()

First off Dumb A*, whenever a washer dryer is unhooked the first job of the installer is to close the valve to the water that sits just behind the washer.  Second had they even bothered to hook up the hoses as they are supposed to do, the water would not have been left to flow freely into the bathroom.  You really are quite dumb - aren't you?  Dumb or mentally deranged or like I said an employee of Home Depot or the delivery company - either way it's all the same.  Had they been capable of doing their job properly when the main water was turned on it wouldn't have flooded the bathroom.  All the delivery people from Spirit delivery that were subcontracted by Home Depot kept saying is they are onlyl allowed 15 minutes for a delivery - see what 15 minutes gets you - property destruction.  We really do have a dumbed down nation now.

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#3 General Comment

How??

AUTHOR: Tyg - ()

 So how is this Home Depots fault that the water wasnt turned off at the tap?? This doesnt make sense as its the HOMEOWNERS resposibility to ensure all facets are closed off BEFORE turning on the water. You are blaming the moving people for what was YOUR issue. You have no proof OTHER then YOUR ASSUMPTION that the moving company turned on the facets. Did you ever STOP and THINK that maybe they were just left on after the original appliances where removed? No Im betting critical thinking isnt one of YOUR strong skill sets.

Home Depot AND the moving company they used is NOTresponsible for ACTIONS you have taken. You DID NOT do a fawcet check BEFORE you turned on the water. ANY HOMEOWNER who has ANY interest in protecting their property should always do a fawcet and sink check before turning on the main water. Especially if its been off for awhile. So your post really reads as "I screwed up and I want them to pay for my mistake". Take responsibility for WHAT YOU DID!!!!! YOU turned on the water. YOU did not do a safety check. YOU SCAMMED HOME DEPOT!! And you used your aged mother to do so.

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