Complaint Review: hotelsclick -
- hotelsclick USA
- Phone:
- Web: www.hotelsclick.com
- Category: Lodging
hotelsclick Big runaround trying to get a refund Don't know New Jersey?
*Author of original report: HotelsClick
*REBUTTAL Owner of company: Reply
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They have given me a runaround about my hotel refund.
First, do not book a hotel on TripAdvisor(TA)becaue they use Hotelsclick (HC). My husband and I booked a hotel from Aug. 7-11 to celebrate our anniversary, then had a change of plans.
I called the hotel on Aug. 4 and the room was cancelled. We paid $682 for 4 nights. I called TA to get a refund, only to be told I had to contact HC, their business partner. Calling HC gets you their voice mail and they never call back. Sometimes they reply to e-mails.
HC said I had to pay for the first night because they have a 96 hour cancellation policy, they said clearly displayed, but is actually in tiny print in your e-mail confirmation. The hotel has a 24 hour cancellation policy. Then HC said they have to call the hotel to confirm I was a no show. I am still waiting.
I believe I am entitled to a full refund for 4 nights.
This report was posted on Ripoff Report on 08/15/2015 04:39 AM and is a permanent record located here: https://www.ripoffreport.com/reports/hotelsclick/hotelsclick-big-runaround-trying-to-get-a-refund-dont-know-new-jersey-1248684. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
HotelsClick
AUTHOR: - ()
SUBMITTED: Wednesday, September 09, 2015
After much frustration, I received a refund minus one night.
#1 REBUTTAL Owner of company
Reply
AUTHOR: Hotelsclick.com - (Italy)
SUBMITTED: Wednesday, September 09, 2015
Dear customer,
we are very sorry to hear about this inconvenience.
Could you please give us your booking reference in order to investigate?
Thank you,
HotelsClick
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