Complaint Review: hotelsclick.com - Internet
- hotelsclick.com Internet USA
- Phone: 39.041.8876916
- Web: hotelsclick.com
- Category: Travel Agencies
hotelsclick.com Selling non-existent packages Internet
*REBUTTAL Owner of company: Re: hotelsclick.com Selling non-existent packages Internet
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I booked what Hotelsclick.com listed as two triple rooms for a party of 6. We arrived to the Waterfront Marriott in Portland, Oregon only to discover that a triple did not and never did exist, instead it was two doubles. Luckily, the hotel realized that this booking company did a bait and switch and offered us a third double room at a discounted rate. The concierge even stated that we should try to stick to reputable sites like Expedia because they actually understand what the hotels actually have to offer.
I reached out to the nearly impossible to get ahold of customer service department (they are an italian company, timezone was an issue) to understand why they fraudulently list packages and I was essentially told sorry we had to deal with it, they technically gave something that can accommodate a party of 6. This has to be done via email BTW. There is no voicemail option, and I don't feel like trying to call them at 3am to sort out bogus packages they sell. This is a rather shady company, stick to the sites that actually understand and honor the products they sell.
This report was posted on Ripoff Report on 05/12/2015 08:42 AM and is a permanent record located here: https://www.ripoffreport.com/reports/hotelsclickcom/internet/hotelsclickcom-selling-non-existent-packages-internet-1228534. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Re: hotelsclick.com Selling non-existent packages Internet
AUTHOR: Hotelsclick.com - (Italy)
SUBMITTED: Wednesday, May 13, 2015
Dear TKaiser,
we apologize for any inconvenience.
Please note that we have checked this issue and as per the conversation with Front Desk Agent Molly, you were provided with 2 double beds in each room. Two double beds can accommodate 4 guests per room so the reservation was honored with the proper bedding.
If you need more assistance please don't hesitate to contact us.
Best regards,
HotelsClick
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