retired
  • Report: #951107

Complaint Review: Innovative Energy Solutions | Ripoff Report Verified™ …businesses you can trust. Commitment to 100% customer satisfaction. Rylee Meek energy contractor specializing in energy efficiency, high quality, durable, long lasting, reliable, maintenance free products. Innovative Energy Solutions goal, saves customers money through consultative approach which lowers overall energy usage.

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  • Submitted: Fri, October 05, 2012
  • Updated: Sun, March 09, 2014

  • Reported By: GreenGuy — Wisconsin United States of America
Innovative Energy Solutions
6957 Washington Ave South Edina, Minnesota United States of America

Innovative Energy Solutions REVIEW: Innovative Energy Solutions' clients, feel safe, confident & secure when doing business with Innovative Energy Solutions. Rylee Meek, Innovative Energy Solutions commitment to customer satisfaction, exceptional workmanship, and warranties. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program ...A program that benefits consumers, assuring complete satisfaction & confidence when doing business. Edina, Minnesota
*UPDATE: Innovative Energy Solutions recognized by Ripoff Report Verified™ as a safe business service..

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Ripoff Report Verified™ REVIEW:

EDitor’s UPDATE: Positive rating and recognition has been given to Innovative Energy Solutions for its commitment to excellence in customer service.

Ripoff Report’s ongoing discussions and investigation of Innovative Energy Solutions has uncovered that Innovative Energy Soluctions has an ongoing commitment to total customer satisfaction. This means that customers can expect the company will work towards finding a mutually satisfactory resolution to any complaints or concerns, should they arise. Innovative Energy Solutions listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered.

Innovative Energy Solutions president, Mr. Rylee Meek, has informed us that his personal philosophy is that customers are a precious resource. [continued below]....
..... As a successful businessman, Rylee feels it is critical to listen to his customers and respond appropriately. By always putting his customers first, Rylee hopes to maintain Innovative Energy Solutions as a successful enterprise both now and for many years to come.

Another top executive of the company told us that Rylee's personal business philosophy is based on the premise that "strives to add value in its services as they understand that a successful business model is based on value-added services and products, as well as customer satisfaction”. Innovative Energy Solutions specialty is assessing the energy efficiency of homes and businesses. Innovative Energy Solutions' goal is to save money with a consultative approach to lowering overall energy usage. Some of the other things Ripoff Report learned in the course of its investigation: typical customer feedback reads: “Innovative Energy Solutions (and Rylee Meek) truly communicate all aspects of the job in a timely and effective manner. We are very pleased with the responsiveness that he and his employees show us. They are serious about meeting commitments, and deliver on all their promises."
 Innovative Energy Solutions is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

This report is based off comments made by Rylee Meeks in an interview with an independent, third party verification company that has no bias toward or against Ripoff Report or Innovative Energy Solutions.

Innovative Energy Solutions is an insulation supply company, with offices located in a business complex at 6957 Washington Ave S., in Edina, Minnesota. Their office is a brick-and-mortar operation with storage facilities on-site, and permanent signage on the doorway leading to their offices through a glass side door. Rylee Meek, the founder and CEO of Innovative Energy Solutions, stated in an interview that his company offers in-home energy audits and analysis, and based upon that, they sell energy conservation products like insulation, solar LED lighting, and other items. However, their main products are insulation and solar ventilation.

In order to gain clients, the company solicits leads through direct mail, canvassing, lead generation, and referrals. An appointment is set up with the potential client. Each customer has one sales representative and one installer, based upon what is purchased from Innovative Energy Solutions. In order to maintain communication, the customer is given the cell-phone number of their installer. Meeks stated that he has been seeking to improve communication throughout the installation process, and their company has implemented weekly calls to “make sure everyone is on the same page.”

When asked about Innovative Energy Solutions' process for addressing customer complaints, Meeks explained that an office representative named Melanie deals with the minor issues, but he will personally address the major complaints. To demonstrate his complaint resolution process, Meeks gave an example of a customer who wasn’t satisfied with the installation of a ceiling fan. “Even though he (the customer) signed off on it and paid us in full, to remedy the situation, I hired a local contractor to go out and make the customer happy.”

Many of the complaints that Innovative Energy Solutions has been dealing with are in regard to the effectiveness of their products in northern climates. Meeks responded to these questions by stating, “The product you are referring to is R-shield. We have thousands of happy clients in northern climates. I have third-party testing done (on the product)”. Meeks did not offer further explanation.

Meeks explained that, in a leadership role within the company, he instructs his employees to “do whatever it takes” to make the customer happy. “Our reputation is more important than having one unhappy customer who blogs about us online. If we have to give a refund, we will. We also have a completion form and survey that are filled out at the end of each job.”

In regard to the role of Ripoff Report and the Corporate Advocacy Business Remediation and Customer Satisfaction Program, Meeks stated, “We are wanting to partner with a company that shares our desire to, not just protect consumers, but also to protect businesses from competitors making false claims simply to sabotage another company.”

Innovative Energy Solutions / Statements from the owner.

My name is Rylee Meek, President of Innovative Energy Solutions. I would like to thank you for taking the time to review Innovative Energy Solutions. We only offer high-quality, durable products that provide long-lasting, reliable, and maintenance-free performance returning measurable economic benefits to our customers. Our goal is to save you money with a consultative approach to lower your overall energy usage. By implementing our tailored “Energy Savings Packages”, not only will you save money, but you will experience an increased comfort level year-round! Let us guide you through every step of the process in making your home or business greener and cleaner.

Innovative Energy Solutions installation team have expressed that they feel very confident doing their job. The project manager at Innovative Energy Solutions stated, "I have seen Mr. Meek take personal interest in the multiple jobs performed every week, with his goal as one thing, customer satisfaction. It always gives me great pleasure to go back to the customer a year after the install and find that the energy savings products have exceeded expectations.”

Innovative Energy Solutions takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this: "Innovative Energy Solutions provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. Rylee is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers." Ripoff Report was pleased to learn that Innovative Energy Solutions past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.

STATED IMPROVEMENTS FROM INNOVATIVE ENERGY SOLUTIONS.

Innovative Energy Solutions recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report’s Investigation of Innovative Energy Solutions has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great customer experience.

In summary, after our investigation, which included discussions with Mr. Rylee Meek and many of his past and current associates, Ripoff Report is convinced that Innovative Energy Solutions is committed to quality delivery of services resulting in total client satisfaction.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program... A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

----------------------------------------------------

Innovative Energy Solutions Rylee Meek, Rylee Meek and his Innovative Energy Solutions from Edina, MN are selling fraudulent whole home energy solution products Edina, Minnesota

Innovative Energy Solutions is hosting dinners with a sales pitch loaded with lies and misrepresentations. Unfortunately some people looked like they were buying into the scam. Senior citizens seemed the most vulnerable to be taken in by the con.

What a joke! The salesman did a demonstration using two heat lamps over foam insulation. He stuck two thermometers into the insulation. He covered one with this aluminum insulation he was hawking and left the other one uncovered. Several minutes later he showed the thermometer not covered by the aluminum sheet was hotter than the one covered. Of course it was. The uncovered thermometer had no insulation protecting it from the heat lamps. If he had placed the thermometers under the foam insulation, maybe then he would have had something resembling a valid demonstration.

Innovative Energy Solutions claims its IES Optimizer will make your appliances more energy efficient. It is nothing more than a surge suppressor which does nothing to save energy.

This is a direct quote on the Innovative Energy Solutions website from the IES Optimizer page under Energy Savings. IES Optimizer provides energy savings by reducing the amount of power drawn from your utility with the use of specially designed harmonic resistant capacitors. IES Optimizer systems optimize your homes power factor thus reducing the amount of energy your homes motor loads use such as air conditioners, refrigerators, freezers, washers, dryers, dishwashers, pool pumps, vacuum cleaners, furnace blower motors, fans etc. Motor loads (inductive loads) inherently require more energy to do their work compared to other electrical equipment in your home. The IES Optimizers Power Factor Optimization significantly increases the efficiency of your motor load and stores waste energy resulting in decreased demand and usage of electricity from your utility company.  Actual results vary depending on the inductive loads.

What a steaming pile of bunk!

The IES Optimizer is installed at the circuit breaker nowhere near any appliance so these claims are complete gobbledygook. If this thing actually reduces the power coming into the home, then you are operating with lower power which your appliances are not designed for. The claim that it stores waste energy is pure science fiction.

Stay far away from Rylee Meek and Innovative Energy Solutions.


This report was posted on Ripoff Report on 10/05/2012 02:30 AM and is a permanent record located here: http://www.ripoffreport.com/r/innovative-energy-solutions-Rylee-meek-951107. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
2Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Where are your facts?

AUTHOR: david - ()

I'd like to see any receipts for work done?!  I doubt you are even a customer.  IF you were,  your report would say something worthwhile and positive.  My guess is you've never engaged IES in a business transaction.   IES is a professional and respected national energy conservation business,  and your complaint is devoid of any facts or evidence.  Instead it is full of emotion, wild conjecture, and falsehoods.  Lots of great adjectives though,  unfortunately there are no facts. Use your time to slander other people, or better yet,  to do something constructive.  I work for this company and know that our products are of the highest quality and that we back them 100%.  We offer one of the most comprehensive warranties in teh business.  Probably you are a competitor with lessor capacity or integrity, or you aare taking out your personal anger on Rylee Meek.  If you were an actual customer,  you'd ahve good things to say.  Our customer support is exceptional as the BBB can attest to.  The manufacturers of our product are top notch and also back their products with 20+ year warranties.   Try getting that from commercial products at Home Depot or Lowes.  Your slanderous report on the performance and business practices of IES affects me personally as a national sales rep and affects the well being of my family.  WHatever personal issues you have with Mr. Meek,  you should keep personal, and stay out of ruining the reputation and income of hard working honest people who sell and install energy saving products to help homeowners reduce energy consumption.  

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#2 Consumer Comment

Rylee Meek has a history of criminal scams -IES is just the newest thing

AUTHOR: Sarah - (United States of America)

Rylee Meek has a long history or preying on the uneducated with a series of criminal scams over the years, Innovative Energy Solutions is simply his newest swindle.

In 2008-2009 Rylee Meek was an "analyst" for Corporate Acquisitions Group under the training of Tyrone Tymkovich and they represented themselves to be a business broker company specializing in the sale of small businesses.  Defendants(they were eventually destroyed by a series of lawsuits, one brought by the Attorney General of Colorado) would solicit business owners contemplating the sale of their business, making exaggerated and false claims and false representations as to the benefits of their services(sound familiar?).  The Defendants convinced over 700 businesses to contract the sale of their businesses.  However, Defendants sold fewer that ten businesses from July 2006 September 2009.  Corporate Acquisitions Group of course never offered a single refund and were eventually forced to pay over $2 million dollars in restitution and fines to the state of Colorado.

Rylee then went on to a pyramid scheme selling the chance to sell Lifevantage/Protandim, an herbal dietary placebo that really doesn't do anything and is not regulated by the FDA.  It's really difficult to find a Protandim distributor online who ISN'T breaking the law.  The FTC endorsement guidelines are quite clear on the matter:  "You can't make claims about a product that would require proof you don't have.  For example, you can't say a product will cure a particular disease if there isn't scientific evidence to prove that's true." 

This is particularly important for Protandim, because at the bottom of LifeVantage's FAQ is the clear admission: "We do not promote or intend to imply or represent that Protandim can prevent, cure, treat or mitigate any disease or class of disease."  Pill pimping...

Newest scam from Rylee Meek, Innovative Energy Solutions...the "IES Optimizer" is a total fraud, read the manual, it's a Eastern Eco. Power A1-150sp... it is in fact a fraud relative to any claim of reducing energy consumption.  It may be a useful transient limiter, but no performance data is provided.   A price of $1400 for the box is outrageous, and also, it looks visually small to have much of a capacitor, if any.  Residential customers are never charged for power factor losses, this claim to save you money that has been purported by many of these energy saving eco. company claims are nothing but pure fraud meant to be sold to those that do not understand basic electronics.
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#3 Author of original report

Trainer of IES Con Men has no interest in this company or it's product LOL

AUTHOR: GreenGuy - (United States of America)

Quite a contradiction there Justified. You claim to have no interest in this company or it's product yet you personally trained the guy who OWNS the company.

You can lie all you want. But that does not change the facts.

The Department of Energy reports that the benefits of radiant barriers decrease significantly in northern climates. Innovative Energy Solutions sells its radiant barrier in northern states.

The Innovative Energy Solutions sales pitch is loaded with lies. The IES salesman claimed that if you break a compact fluorescent bulb, that twelve states require you to hire a hazardous waste cleanup team costing up to $5,000. That
is an outright lie. Your lie appeals to seniors who hold conservative political views. You do that because they are most likely to have money and are easy to manipulate.

You, IES owners Rylee Meek and Seth Berge should know that a career as a con artist does not end well. Rather fittingly since you target seniors in your scam, this issue of AARP Magazine featured a story Confessions of a Con Artist: A veteran scammer reveals how he made millions ripping off unsuspecting investors.

http://www.aarp.org/money/scams-fraud/info-09-2012/confessions-of-a-con-artist.html

Here are some quotes you should ponder before launching your next scam.

Im often asked how I could have ripped off senior citizens. The answer is that con men target people who have money, and a lot of seniors are sitting on fat nest eggs. It's the Willie Sutton rule: He robbed banks because that is where the
money was.

But there's more to it than that. I think older people are easier to scam, because their emotional needs are closer to the surface. They aren't afraid to tell people how much they care about their kids and grandkids. They aren't afraid to share
their fears about the unstable financial markets and how much they worry about being on a fixed income. These fears are real. And every one of them is a bullet for my gun.

All of those years I ripped people off, I knew it was wrong. But I was making  so much money, I didn't care. It wasn't until those agents busted into my office in Miami that it finally hit me: What I was doing was really bad. I pleaded guilty
to one count of conspiracy to commit mail fraud and went to prison for more than three years. I had a lot of time to think about my crimes. When I got out, I promised my mother I would never go back to my old ways. It wasn't easy. The first year I was out of prison I was asked almost daily to work as a closer for the latest scam. Finally, I changed my phone number so I wouldn't be tempted.

Today I am 44 years old, and I live in my parents' house. I owe the federal government almost a million dollars in restitution that I don't have a prayer of paying back. Thanks to years of smoking and drug abuse, I have acute emphysema and I carry around an oxygen tank. I'm on the waiting list for a double lung transplant, but the clock is running out. Can you spell karma?

Now Justified, picture yourself in an orange prison jumpsuit.
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#4 General Comment

What? A Rip Off? REALLY?

AUTHOR: Justified - (United States of America)

Listen my friend, I have no interest in this company or it's product.  I will however tell you this.  Your statements are weak as water, no....weaker.  I personally trained the guy who OWNS the company you say is a "Rip OFF" and I can assure you (not that it will do much good, but I shall state my facts to you anyway) that both the company, and its R-Shield are both proven successes.

The radiant-barrier has been recognized by some significant independant groups, such as D.O.E. (Dept. of Energy), numerous studies done by third party labs world-wide, and unless the world in which you reside is different than the one the rest of us live in....radiant barrier is not only a viable means of reducing costly energy loss, but also should be required in every new home construction project in the USA (United States of America).  I can guess you probably have an axe to grind with someone at this company.  May I suggest you go out and buy a descent grinder, plug it in (mount on a bench first!) and then go do something constructive.  And God bless you...friend
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#5 Author of original report

Innovative Energy Solutions sell its R-Shield insulation in cold weather states where it is not an effective means to reduce heating or cooling

AUTHOR: GreenGuy - (United States of America)

Rylee Meek and Innovative Energy Solutions sell its R-Shield insulation in cold weather states that the Minnesota Department of Commerce warns is not an effective means to reduce heating or cooling loads in Minnesota homes.

Innovative Energy Solutions sells R-Shield which IES website claims is patterned after the  high-performance radiant barrier space-age technology created and used by N.A.S.A. to keep the astronauts safe and comfortable in the extreme weather conditions in space. R-SHIELD will not only increase the comfort level in your home, but also save you money!

The Minnesota Department of Commerce issue a consumer alert warning that radiant barriers are not an effective means to reduce heating or cooling loads in Minnesota homes.

From  http://mn.gov/commerce/energy/media/newsdetail.jsp?id=207-37123

Many Minnesota consumers have been duped into installing radiant barriers based on false promises of substantial energy savings, said Commerce Commissioner Mike Rothman. We strongly urge all consumers to be cautious, ask questions, and explore other reputable means to make their homes and businesses more energy efficient.

Radiant barriers consist of a reflective film, usually aluminum, installed over the top of attic insulation in existing homes. They are sold as an energy-saving product, with claims of significant reductions in both heating and cooling costs. However, their potential benefit is primarily in reducing air-conditioning cooling loads in warm or hot climates particularly in southern states.

A report compiled by the Oak Ridge National Laboratory for the U.S. Department of Energy, shows that the benefits of radiant barriers decrease significantly in northern climates.

The price to install a radiant barrier can be as much as $2,000 or more, Commissioner Rothman said. But if the average household saves only $20 per year, it would take 100 years to pay back your investment.

Its also important to note that radiant barrier products have negligible benefit in reducing heating costs. It is unlikely that most Minnesota consumers would realize any measurable energy savings from radiant barriers in attics.
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