- Report: #951107
Report - Rebuttal - Arbitrate
Complaint Review: Innovative Energy Solutions | Ripoff Report Verified™ …businesses you can trust. Commitment to 100% customer satisfaction. Rylee Meek energy contractor specializing in energy efficiency, high quality, durable, long lasting, reliable, maintenance free products. Innovative Energy Solutions goal, saves customers money through consultative approach which lowers overall energy usage.
Innovative Energy Solutions6957 Washington Ave South Edina, Minnesota United States of America
Innovative Energy Solutions REVIEW: Innovative Energy Solutions' clients, feel safe, confident & secure when doing business with Innovative Energy Solutions. Rylee Meek, Innovative Energy Solutions commitment to customer satisfaction, exceptional workmanship, and warranties. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program ...A program that benefits consumers, assuring complete satisfaction & confidence when doing business. Edina, Minnesota
*UPDATE: Innovative Energy Solutions recognized by Ripoff Report Verified™ as a safe business service..
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EDitor’s UPDATE: Positive rating and recognition has been given to Innovative Energy Solutions for its commitment to excellence in customer service.
Ripoff Report’s ongoing discussions and investigation of Innovative Energy Solutions has uncovered that Innovative Energy Soluctions has an ongoing commitment to total customer satisfaction. This means that customers can expect the company will work towards finding a mutually satisfactory resolution to any complaints or concerns, should they arise. Innovative Energy Solutions listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered.
Innovative Energy Solutions president, Mr. Rylee Meek, has informed us that his personal philosophy is that customers are a precious resource. [continued below]....
Another top executive of the company told us that Rylee's personal business philosophy is based on the premise that "strives to add value in its services as they understand that a successful business model is based on value-added services and products, as well as customer satisfaction”. Innovative Energy Solutions specialty is assessing the energy efficiency of homes and businesses. Innovative Energy Solutions' goal is to save money with a consultative approach to lowering overall energy usage. Some of the other things Ripoff Report learned in the course of its investigation: typical customer feedback reads: “Innovative Energy Solutions (and Rylee Meek) truly communicate all aspects of the job in a timely and effective manner. We are very pleased with the responsiveness that he and his employees show us. They are serious about meeting commitments, and deliver on all their promises."
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
This report is based off comments made by Rylee Meeks in an interview with an independent, third party verification company that has no bias toward or against Ripoff Report or Innovative Energy Solutions.
Innovative Energy Solutions is an insulation supply company, with offices located in a business complex at 6957 Washington Ave S., in Edina, Minnesota. Their office is a brick-and-mortar operation with storage facilities on-site, and permanent signage on the doorway leading to their offices through a glass side door. Rylee Meek, the founder and CEO of Innovative Energy Solutions, stated in an interview that his company offers in-home energy audits and analysis, and based upon that, they sell energy conservation products like insulation, solar LED lighting, and other items. However, their main products are insulation and solar ventilation.
In order to gain clients, the company solicits leads through direct mail, canvassing, lead generation, and referrals. An appointment is set up with the potential client. Each customer has one sales representative and one installer, based upon what is purchased from Innovative Energy Solutions. In order to maintain communication, the customer is given the cell-phone number of their installer. Meeks stated that he has been seeking to improve communication throughout the installation process, and their company has implemented weekly calls to “make sure everyone is on the same page.”
When asked about Innovative Energy Solutions' process for addressing customer complaints, Meeks explained that an office representative named Melanie deals with the minor issues, but he will personally address the major complaints. To demonstrate his complaint resolution process, Meeks gave an example of a customer who wasn’t satisfied with the installation of a ceiling fan. “Even though he (the customer) signed off on it and paid us in full, to remedy the situation, I hired a local contractor to go out and make the customer happy.”
Many of the complaints that Innovative Energy Solutions has been dealing with are in regard to the effectiveness of their products in northern climates. Meeks responded to these questions by stating, “The product you are referring to is R-shield. We have thousands of happy clients in northern climates. I have third-party testing done (on the product)”. Meeks did not offer further explanation.
Meeks explained that, in a leadership role within the company, he instructs his employees to “do whatever it takes” to make the customer happy. “Our reputation is more important than having one unhappy customer who blogs about us online. If we have to give a refund, we will. We also have a completion form and survey that are filled out at the end of each job.”
In regard to the role of Ripoff Report and the Corporate Advocacy Business Remediation and Customer Satisfaction Program, Meeks stated, “We are wanting to partner with a company that shares our desire to, not just protect consumers, but also to protect businesses from competitors making false claims simply to sabotage another company.”
Innovative Energy Solutions / Statements from the owner.
”My name is Rylee Meek, President of Innovative Energy Solutions. I would like to thank you for taking the time to review Innovative Energy Solutions. We only offer high-quality, durable products that provide long-lasting, reliable, and maintenance-free performance returning measurable economic benefits to our customers. Our goal is to save you money with a consultative approach to lower your overall energy usage. By implementing our tailored “Energy Savings Packages”, not only will you save money, but you will experience an increased comfort level year-round! Let us guide you through every step of the process in making your home or business greener and cleaner.
Innovative Energy Solutions installation team have expressed that they feel very confident doing their job. The project manager at Innovative Energy Solutions stated, "I have seen Mr. Meek take personal interest in the multiple jobs performed every week, with his goal as one thing, customer satisfaction. It always gives me great pleasure to go back to the customer a year after the install and find that the energy savings products have exceeded expectations.”
Innovative Energy Solutions takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this: "Innovative Energy Solutions provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. Rylee is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers." Ripoff Report was pleased to learn that Innovative Energy Solutions past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM INNOVATIVE ENERGY SOLUTIONS.
Innovative Energy Solutions recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report’s Investigation of Innovative Energy Solutions has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great customer experience.
In summary, after our investigation, which included discussions with Mr. Rylee Meek and many of his past and current associates, Ripoff Report is convinced that Innovative Energy Solutions is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program... A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Innovative Energy Solutions Rylee Meek, Rylee Meek and his Innovative Energy Solutions from Edina, MN are selling fraudulent whole home energy solution products Edina, Minnesota
Innovative Energy Solutions is hosting dinners with a sales pitch loaded with lies and misrepresentations. Unfortunately some people looked like they were buying into the scam. Senior citizens seemed the most vulnerable to be taken in by the con.
What a joke! The salesman did a demonstration using two heat lamps over foam insulation. He stuck two thermometers into the insulation. He covered one with this aluminum insulation he was hawking and left the other one uncovered. Several minutes later he showed the thermometer not covered by the aluminum sheet was hotter than the one covered. Of course it was. The uncovered thermometer had no insulation protecting it from the heat lamps. If he had placed the thermometers under the foam insulation, maybe then he would have had something resembling a valid demonstration.
Innovative Energy Solutions claims its IES Optimizer will make your appliances more energy efficient. It is nothing more than a surge suppressor which does nothing to save energy.
This is a direct quote on the Innovative Energy Solutions website from the IES Optimizer page under Energy Savings. IES Optimizer provides energy savings by reducing the amount of power drawn from your utility with the use of specially designed harmonic resistant capacitors. IES Optimizer systems optimize your homes power factor thus reducing the amount of energy your homes motor loads use such as air conditioners, refrigerators, freezers, washers, dryers, dishwashers, pool pumps, vacuum cleaners, furnace blower motors, fans etc. Motor loads (inductive loads) inherently require more energy to do their work compared to other electrical equipment in your home. The IES Optimizers Power Factor Optimization significantly increases the efficiency of your motor load and stores waste energy resulting in decreased demand and usage of electricity from your utility company. Actual results vary depending on the inductive loads.
What a steaming pile of bunk!
The IES Optimizer is installed at the circuit breaker nowhere near any appliance so these claims are complete gobbledygook. If this thing actually reduces the power coming into the home, then you are operating with lower power which your appliances are not designed for. The claim that it stores waste energy is pure science fiction.
Stay far away from Rylee Meek and Innovative Energy Solutions.
This report was posted on Ripoff Report on 10/05/2012 02:30 AM and is a permanent record located here: http://www.ripoffreport.com/r/innovative-energy-solutions-Rylee-meek-951107. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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