• Report: #587568

Complaint Review: Interface talent networking agency

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  • Submitted: Tue, March 30, 2010
  • Updated: Wed, May 01, 2013

  • Reported By: Felicia — naugatuck Connecticut United States of America
Interface talent networking agency
35 north water st south norwalk, Connecticut United States of America

Interface talent networking agency interface, modeling agency SCAM, RIP OFF, LIARS, CON ARTIST, PHONY, MISLEADING, STORY TELLER, SCAM south norwalk, Connecticut

*UPDATE Employee ..inside information: Insider InterFACE Employee Explains

*UPDATE EX-employee responds: NEVER work for InterFACE Talent!!

*Consumer Comment: InterFACE took $1450 from us and NEVER rendered services

*Consumer Comment: Interface staff are snakes who spit glowing compliments

*REBUTTAL Individual responds: InterFace in my opinion is a scam

*REBUTTAL Owner of company: It was obvious to me.

*General Comment: Question

*UPDATE Employee: Your Experience with InterFACE

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do not do not do not!!! fall for this like i did...

Interface talent network is nothing but a scam. They have scouts in the local malls and they will come up to you and tell you have cute your child is and how they would make a great model. They have you call to make an appointment for a "FREE" consultation. They tell you to bring your i.d. and a credit card so they can verify that its really you. Which is  NOT the case.

Once your there they tell you how great your kid will do and tell your child will be in ads and commercials. That they can earn money that you can use for college. That your child is a star. But the reason they tell you to bring a credit card is that you need to pay for a photo shoot so they can make composite cards. And the packages are not cheap!!!

They are hundreds of dollars and even as much as a thousand dollars. But dont worry your child is going to be a model!! RIGHT!!! And if you are kinda taken back by those prices like I was, they will work with you, do something that " they dont just do for anyone" "they think that my kid is going to do so great that they give me a money voucher" to cut a hundred bucks off the price. 

So once you fall for that crap like i did, they make your appointment right away for your photo shoot. They never told me that if i wanted to cancel it would be a hassle. They never told me that you have to pay for more. They make it sound like thats it but thats not the case. 

Once I got home and actually thought about it, I decided to cancel. I wanted to think about it some more and make sure I was making a good decision for my son because this wasnt something that was cheap. So i called to cancel and they transfered me over to Greg Allen, which was like a manager or something, and i told him my situation and explained that i felt pressured and rush in it and i changed my mind. I told him that im a single mother and thats alot of money and that i dont think im going to be ablke to afford it after all. He proceeded to tell me that hes a Christian and as a Christian he would treat my son as his own and he would make sure my son gets something out of this. He kept preaching to me about god.This went on for a while and i ended up believing him.

Once my son did his photo shoot and the pictures came in they have you come down and look at them. Thats when they tell you after the hundreds of dollars you just spent on photos and clothes they need more. Like a few hundred more. I thought that was crazy but you have no chose but to do it... your stuck...


after all the money that was spent on this whole processes my son got one audition. which was an open audition to everyone and there mother. but when they told us about it they make it sound like your the only one that will be there. they want to see you!! NOT!! the place was packed when we got there and it wasnt even a guarantee that my son would be seen because there was so many people.

Really its not worth it. You may think im just an angry mom thats upset because my son didnt get any modeling jobs. But thats not the case... Im mad because they lie to you, preach god to you, do whatever they have to do so you can fall for there scam. And that just not right, please do your research and learn my my mistake. Not only will they hurt you, they will hurt your children.

This report was posted on Ripoff Report on 03/30/2010 04:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Interface-talent-networking-agency/south-norwalk-Connecticut-06854/Interface-talent-networking-agency-interface-modeling-agency-SCAM-RIP-OFF-LIARS-CON-AR-587568. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 6Consumer 2Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee ..inside information

Insider InterFACE Employee Explains

AUTHOR: InterFACE Online Representative - ()

THIS IS A LINE-BY-LINE RESPONSE TO

"NEVER work for InterFACE Talent!!" which was posted 09/22/2013.

“Do not EVER & I REPEAT EVER work as a Schedule Coordinator for Interface Talent Network.”

This is unfair to our dedicated and responsible employees. By your description, it sounds like you weren’t working for the company very long.  Short-term Schedule Coordinators are typically still in training and they come and go frequently. You’re missing out on some key information, which leads me to suspect you weren’t working with the company very long.

 “They tell employees to tell these poor people who get preyed on at malls or six flags that they have the potential to be stars & all that stupid stuff.”

Malls and locations such as Six Flags are places where there are highest-concentrations of undiscovered potential talent. Regarding stardom, if you ever watch TV commercials you’ll notice a diverse range of actors in those commercials. Most of them look like you and me. Even more, some of those actors are InterFACE actors. Commercials need everyone from beauty queens to normal-looking people to cute kids and more.  Furthermore, many Hollywood stars, TV actors and supermodels got their start with commercials. Commercials are the easiest way to break into the industry. That’s fact. 

“THEN, you have to schedule them for a "no cost evaluation".”

Correct, the evaluation is free. After your evaluation it’s your choice to sign up with InterFACE. Some clients don’t sign up, but like to attend the initial evaluation to gauge their industry prospects and discover their potential strengths. 

Once you schedule them for an "evaluation" & the "client" shows up, you get a bonus.” HERE'S THE CATCH.. before you get said bonus, you have to have a minimum of like 4 appointments that show up before you're even eligible for a bonus.

“Like 4 appointments” isn’t very accurate. You get a bonus because you did your job: Acting as a assitant for our Development Directors, you book clients and work at ensuring they arrive at their appointments on time. Our Development Directors are extremely busy industry professionals; we don’t want to waste their time with no-show bookings.  

“HOWEVER, if you don't make appointments within the first 4 hours of an 8 hour shift, you get sent home, which is a waste of time considering you could have been investing that time at a company who will value your time. If you book appointments that don't show up (or none at all), you get fired.”

Your basic function as a Schedule Coordinator is scheduling times for clients. That’s not hard. If you’re incapable of this, why should we keep you employed? No reasonable employer keeps an employee who can’t perform their most basic and simple job function. It’s commonsense.

“AND YOU'D BE CONSIDERED LUCKY IF YOUR CHECK DOESN'T BOUNCE!! Awesome job right?”

This is completely false. I am also an InterFACE employee, and my check has NEVER bounced.

“The managers walked around constantly making us call the same people over & over & making us harass them. I hated it. I could only bear it for a week before I finally quit. I am not the type of person to harass anyone. I know that no means NO.”

Our managers are there for guidance. Our managers’ first and foremost concern is that you communicate with clients professionally. Because you an employee for an exceptionally short period of time (“one week”), there’s reason to believe you made some mistakes and maybe even some serious errors when speaking with clients, which would in fact lead managers have you call clients back to repair the situation.

“I remember having one scenario in which one lady yelled at me at the top of her lungs saying "DO NOT F****** CALL HERE ANYMORE! I'M NOT F****** INTERESTED! YOU CALL ALL THE TIME & I'M F****** TIRED OF IT! TAKE MY F****** NUMBER OFF THE F****** LIST" & hung up. When I asked my manager if I should add her to the "Do Not Call" list he responded "No. Call her back & say "I believe we got disconnected, now why the loss of interest?" as if she isnt already at the boiling point!”

Any time you upset a client, you should immediately and sincerely apologize. It is InterFACE Talent company policy to treat every client with the utmost respect and politeness. Why the phone call situation escalated to such a “boiling point” is a good question. Again, because you were just starting your training and were probably nervous (as most new trainees are) it’s you may have made mistakes and possibly some serious errors.

You must always remember, when you call someone it’s like entering their home: You must gain permission to be welcomed in by them, and not burst in and intrude. Some new trainees are incapable of communicating with clients with this type of delicate respect needed.

“I want to apologize to anyone I may have made angry when I called.”

And we apologize to you for your experience with InterFACE. We have many happy long-term employees. Every job isn’t right for everyone.

“Just know, that the individuals calling are not responsible for you being harassed. They work off of computers that instantly dials random numbers stored within their database.”

Again, you’re missing key information. Having spent “one week” as an employee, you’re confused about the most basic information that’s taught to you one Day One. The numbers stored within the database are not “random”; the numbers belong to potential clients who have specifically contacted InterFACE. These people have given us their numbers because they want us to call them back.

Regarding the ‘computer dialing,’ we take the dialing process out of the hands of new employees (like yourself) to reduce employee errors. We want to make the process as simple as possible for trainees, so they can focus on the more important task of respectfully and politely speaking with clients, which nevertheless some employees are incapable of doing.

 

“Take it from me, this company S U C K S! I wish someone would have written something like this before I started working there.”

Again we apologize for your experience. Having only been with us for a week, we feel your judgment is premature. Many of our employees have been with us long-term and are happy. It must be said that throughout your claim you’re missing key information even trainee Schedule Coordinator should know, which leads me to believe that you, as an employee, were not wholly committed to your employment and not wholly free of blame.

 

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#2 UPDATE EX-employee responds

NEVER work for InterFACE Talent!!

AUTHOR: lalalalala - ()

Do not EVER & I REPEAT EVER work as a Schedule Coordinator for Interface Talent Network.

FIRST OF ALL, its a sales job! They tell employees to tell these poor people who get preyed on at malls or six flags that they have the potential to be stars & all that stupid stuff. THEN, you have to schedule them for a "no cost evaluation". Once you schedule them for an "evaluation" & the "client" shows up, you get a bonus.

HERE'S THE CATCH.. before you get said bonus, you have to have a minimum of like 4 appointments that show up before you're even eligible for a bonus.

HOWEVER, if you don't make appointments within the first 4 hours of an 8 hour shift, you get sent home, which is a waste of time considering you could have been investing that time at a company who will value your time. If you book appointments that don't show up (or none at all), you get fired. AND YOU'D BE CONSIDERED LUCKY IF YOUR CHECK DOESN'T BOUNCE!! Awesome job right?

The managers walked around constantly making us call the same people over & over & making us harass them. I hated it. I could only bear it for a week before I finally quit. I am not the type of person to harass anyone. I know that no means NO.

I remember having one scenario in which one lady yelled at me at the top of her lungs saying "DO NOT F****** CALL HERE ANYMORE! I'M NOT F****** INTERESTED! YOU CALL ALL THE TIME & I'M F****** TIRED OF IT! TAKE MY F****** NUMBER OFF THE F****** LIST" & hung up. When I asked my manager if I should add her to the "Do Not Call" list he responded "No. Call her back & say "I believe we got disconnected, now why the loss of interest?"" as if she isnt already at he boiling point!

I want to apologize to anyone I may have made angry when I called. Just know, that the individuals calling are not responsible for you being harassed. They work off of computers that instantly dials random numbers stored within their database.

Take it from me, this company S U C K S! I wish someone would have written something like this before I started working there.

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#3 Consumer Comment

InterFACE took $1450 from us and NEVER rendered services

AUTHOR: USBountyHunter7 - ()

TO: Bsiegel@nj.interfacenetwork.com,
 fbravo@nj.interfacenetwork.com

 

Hi Brett,

Here is email correspondence sent to Franklin Bravo within 4 business days of being in his office on Saturday July 7, 2012.

You'll notice although we feel he purposely left critical information out and misrepresented to us what we were getting in order to make a sale, we originally gave him the benefit of the doubt in the correspondence below.

He never responded, but we were continually called and pressured by various customer service reps to reschedule.

This is terrible customer service. All we ask is that our hard earned money be returned. It is no loss to Interface as we cancelled more than 36 hours before the schedule appointment. No services were rendered to us. Interface had plenty of time to cancel any photographer booking.

Unless our money is refunded completely, we will pursue litigation. In  addition we will continue to warn people and let the King of Prussia mall recruiters and other potential mall victims know to avoid Interface at all costs. We will let them know how time consuming and what a financial loss this was. We will work with other Interface victims and help them through the legal battles necessary to get their hard earned money back from Interface and it's untrustworthy business
practices.

Please refund the money, then at least we can tell people Interface is honorable enough to do that.

Thank you,
Josiah Kuenzi

from:  Josiah Kuenzi josiahkuenzi@gmail.com
to:  fbravo@nj.interfacenetwork.com
cc: Tiffany Kuenzi <tiffanykuenzi@gmail.com>
date: Tue, Jul 31, 2012 at 9:53 AM
Franklin,
We have not heard back from you but instead continue to be harassed on the phone by a different person each day from Interface telling us our money will not be refunded.

Please advise.

Thank you.
Josiah

On Thu, Jul 12, 2012 at 11:04 PM, Josiah Kuenzi <josiahkuenzi@gmail.com>
wrote:
>
> Hi Franklin,
>
> It was a pleasure meeting you last week, and we liked your interaction  with the children. Unfortunately we need to cancel our plans to work with  Interface. We misunderstood your explanation and thought marketing and  website was included as you stated there would be monthly reports on the  status of the marketing and website efforts. This clearly is not included  when we read the fine print in the contract. We only have $1400 as I stated  and you were able to get the pictures to $1450 which we appreciate, but due  to the increased expenses we cannot afford this with 3 children at up to
 $360 per month. We cannot afford even $15 a month extra ontop of the extra  gas and travel expenses. We had no idea the minimum order of composite cards  for our 3 children would be an additional $675  (4.50X50X3)

 We also are extremely uncomfortable with the F- rating from the Better  Business Bureau and the recent complaints filed there. Most conerning is the  current litigation against InterFace and Roman Vintfeld especially the  government actions and NJ State Attorney General's  suit against them.

 We are serious about getting into this industry, but the problems and poor  business practices of InterFACE and the confusion already, this is  definitely not the company we will be working with.

 Please see the attached letter that was sent by certified mail.

 I wish you the best and if you find another talent marketing firm or  modeling agency with an A+ BBB rating we would still like to work with you.

 Thank you!

 Josiah Kuenzi

 www.180movie.com
 www.WhatStandard.com



On Mon, Jul 30, 2012 at 10:11 PM, Citi Cards <citicards@info.citibank.com>
wrote:


   Cardmember: Josiah M Kuenzi
   Account Ending In: 4784
   Member Since: 2012

 Add citicards@info.citibank.com to your address book to ensure delivery.

 ACCOUNT NUMBER: XXXX-XXXX-XXXX-4784

  Dear Josiah M Kuenzi:

  Why we're writing you   This is a billing dispute update on your Citi ThankYou
 3 Preferred account for the following transaction:
  o   INTERFACE NJ 732-993-4220E BRUNSWICK  NJ
  o   07/07/2012
  o   $1,450.00

 

Josiah and Tiffany Kuenzi                                                                                                                             July 12, 2012

**** Hemlock Road

Jeffersonville, Pa 19403

To Whom It May Concern,

This is certified letter is notice that we would like to cancel the services we paid InterFACE  for but did not yet receive for our three children, JayDonn Kuenzi, Truett Kuenzi, and Hadassah Kuenzi. We would like a full refund in the amount of $1450.00. To be clear, there were NO services rendered.

The reasons for our canceling are as follows:

1. Misrepresentation of the fees – We met with Fraklin Bravo, a very polite man who was great with our children. However, upon our meeting with Mr. Bravo we were told that the InterFACE would market our children after the photo shoot so they can be selected for different modeling opportunities. We specifically asked if this was part of the fee we would be paying and told yes. We were never told there would be additional fees. Mr. Bravo quickly said the prices of the head shot and card but did not explain that there are minimums required to be purchased or that they had to be purchased in order to be marketed. We were NEVER told of the yet additional fees from $12.50-30.00 per week per child to be marketed!

2. Better Business Bureau - Today we did some research on InterFACE and learned of the F- rating with the BBB. With over 200 complaints, we do not want to do business with a company that has such a poor rating. The BBB has 163 complaints about the products/ services and 31 complaints about advertising and sales issues.

3. Government Action against InterFACE -
July 26, 2011 NEWARK - Attorney General Paula T. Dow and the State Division of Consumer Affairs have filed suit against Industry Model& Talent Studios, InterFace 1 and their owner, alleging, among other things, that they engaged in deceptive practices in order to entice consumers to enter into written agreements to pay for services that would purportedly assist their children in obtaining modeling and acting careers. More than 200 consumer complaints have been submitted to the Division against Industry Model and Talent Studios, LLC ("IMTS"), or its successor corporation, Interface 1, LLC. IMTS, formerly located in Edgewater, was owned by Roman Vintfeld. Interface 1, located in East Brunswick, also is owned by Vintfeld. The State's four-count complaint, filed in the Superior Court in Middlesex County, names the two companies and Vintfeld as defendants. The State alleges that the defendants violated the Consumer Fraud Act through unconscionable commercial practices; false promises and/or misrepresentations and/or knowing omissions of material fact; as well as failing to provide copies of sales contracts to consumers. The state is seeking restitution for consumers, which at present totals approximately $170,000, as well as civil penalties against the defendants and reimbursement of its attorneys' fees and investigative costs. The State's complaint alleges that the defendants approached parents with children at malls and theme parks, commented on how attractive the children looked, and obtained contact information from the parents. The State further alleges that defendants then induced the parents to come to their offices for a free evaluation, at which time defendants pressured the parents to sign contracts that they were told included marketing services, but in reality only provided for a photoshoot. The State's complaint further alleges that the contracts defendants required consumers to sign contained clauses that prevented cancellations or refunds for scheduled photoshoots, and also waived the consumers' right to a jury trial and to assert any defense, set-off, or counterclaim in any action. The alleged violations committed by the defendants include: o- Misleading consumers into believing they were a model or talent agency; o- Misleading consumers into believing they could place someone in the modeling or entertainment industries; o- Misleading consumers by using the name "Industry Model and Talent Studios, LLC," when in fact they were only in the business of doing photoshoots; o- Misrepresenting to consumers at the time of initial contact that there were no fees involved with any initial meeting or evaluation; o- Making oral misrepresentations that differed from the actual terms of the Photoshoot Agreement and the online Composite Card Membership Agreement; o- Requiring consumers to execute written contracts or agreements without providing them sufficient opportunity to read and understand the terms; and o- Deceiving consumers by telling them to sign the Photoshoot Agreement, to read it after they arrived home, and to call back with any questions when, by terms of the Agreement, it could not be cancelled and refunds would not be given; An initial violation of the Consumer Fraud Act may result in a civil penalty of up to $10,000, with each subsequent violation subject to a civil penalty of up to $20,000. To file a complaint with the Division of Consumer Affairs, consumers should use the form located at www.njconsumeraffairs.gov or call 1-800-242-5846 (toll-free within N.J.) or 973-504-6200.

After reading about the reasons for the Government action being taken, we believe InterFACE is continuing with their misleading and omitting the facts in their advertising/sales pitch. We were under the impression that InterFACE would be marketing our children for the expensive fee we paid. However, when we had time to read the contract in detail we learned those were additional fees, more than we can afford to pay. We cannot pay up to $30.00 per child per week. That would be $360 per month that we were never told about upon signing the contract with InterFACE. If a full refund for the amount of $1450.00 is not returned to our credit card within 30 days, we will be contacting the Division of Consumer Affairs and filing a complaint that could possibly result in a penalty up to $20,000 for InterFACE.

Thank you for your time and for your cooperation in this matter. We look forward to hearing back from you that you will be returning our money.

 

 Josiah and Tiffany Kuenzi

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#4 Consumer Comment

Interface staff are snakes who spit glowing compliments

AUTHOR: Milan - ()

Really, some Interface staff cares and will respond in a timely manner! OK then, start by refunding the $3,000 Interface stole from me.

Despicable is a good description of Interface! They are heartless criminals who do not care one bit about their preys. Interface agencies simply do not respect the law. They have zero integrity and full contempt of the law which naively allows them to operate despite countless complaints from some victims.

 If you make a search of Interface's models or artists, you won't find any, except lies Interface makes up of its own agencies. This is because Interface keeps a secret database of thousands and thousands of its clients. Have you ever heard about a marketing company that hides its products? Anyone who sees Interface databases would understand why. The whole business is rooted in lies and false hope.

How many people will Interface reap off before their owners actually go to jail where they belong? I only hope that prospects will make a little research before they give a cent to these snakes.

They compel me to pay them over $3000 in service fees to market my music. When I make a Google search, I could not find one single proof of their advertising on my behalf. When I call to find out what they are doing, they start to send me to remote scam places. It even appears that they would mob me in one of these places if I was not with my husband!

Finally I called a center from another State, looking for artists and singers- At this time, I was organizing a local fair, and could have used some, but wanted to know the fate of my file with them. I was given a password to access a database of thousands of hopeful prospects. I was bewildered!  

Interface staff bluntly lies by offering the sky when they know that they will simply bury your files in a cemetery of victims. It is shocking that they can operate in the open like this.

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#5 REBUTTAL Individual responds

InterFace in my opinion is a scam

AUTHOR: Jack OfallTrades - ()

DO NOT FALL FOR IT, DO NOT SIGN WITH THEM, DONT GIVE THEM A PENNIE. I have been a ripped off by them, they suckered me, no doubts about it.If anyone has any interest in modeling or background work, becoming an actor I can help at no cost at all. InterFace didnt help me at all while I was a client by them, didnt get one job or an audition, I get all my jobs from Casting Networks and my auditions are from Actors Access, interFace hasnt help my acting career at all. I have yet to find a person on the set that to tell me that InterFace helped them get jobs better then non union jobs. I have been with InterFace for few months, I think anyone would agree that 90 days is long enough to get me any kind of modeling or an audition from all the companies they supposedly deal with. If anyone needs anymore information please contact me on Facebook Jack OfAllTrades or email me at yaviad@hotmail.com, will be more then happy to share with anyone my personal succeed.

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#6 REBUTTAL Owner of company

It was obvious to me.

AUTHOR: Patti-Anne - (United States of America)

I would like to respond to the victims of Interface.com.
I was walking at a busy mall when I saw a woman who had just been standing at a booth with a sign "Interface", making a B-line towards us.  She asked my daughter if she had ever acted or modeled and my daughter responded with obvious enthusiasm, "no!"  I am sure anyone of you approached by Interface.com heard their words of enticement.  What is puzzling to me is how so many people were fooled.  If Interface is a upstanding and legitamite company that can get your child to a company who will make your child into a model or actor/actress; They Would Not Ask For Money!  Hello to parents everywhere!!!  You are naive to think your little Mary or little Johnny is going to be chosen from many, many, other children walking in a mall.  Sure, there are a few true stories of actors being "discovered" in an icecream shop, walking down the street or any random place people walk or sit.  But, those stories make the news because, it doesn't happen often.  That is why it is news; it rarely happens!

 Shame on parent's who were not aware enough to check on companies who they hand a large some of money.  I bet many of the victims of the Interface speel, would never leave an establishment without checking the bill to make sure it's accurate.  How can you not check out Interface without a thorough, extensive check before your dreams of your child's fame and celebrity cloud your view?  I don't feel sorry at all for you so called "Victim's" who didn't do their homework, unless Interface enticed a disabled person who didn't happen to know better.  To all victim's of Interface... Use Your Common Sense!  Your stories of woe don't convince me, you didn't raise your hand and say, "Pick Me! I will be your sucker today!" Figuratively speaking, of course.
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#7 General Comment

Question

AUTHOR: Mauricio - (United States of America)

Did you ever get your money refunded? did the employee contacted you as stated on this string? what was the out come of this situation?

Thanks

Mauricio
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#8 UPDATE Employee

Your Experience with InterFACE

AUTHOR: InterFACE Talent - (United States of America)

Good afternoon!

We're very sorry to read that you were dissatisfied with your experience at InterFACE Talent.

At InterFACE, we strive to provide our customers with the best service and overall experience, and we would like to address your concerns.

Please contact us by e-mailing lwirstiuk@interfacetalent.com, and we will do our best to assist you in a timely manner.

Thank you!
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