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  • Report: #1059106

Complaint Review: INT*US

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  • Submitted: Fri, June 14, 2013
  • Updated: Fri, June 14, 2013

  • Reported By: Juliet — Alpine Texas
INT*US
600 Corporate Pointe Ste210 Culver City, California USA

INT*US, ussearch.com, peoplefinders.com They advertised a phone search for .49. I received 2 such charges, then one for $49.95. I never received a report with legal, public, private - anything records. The password likns they kept sending me did not work. I tried for a week. Culver City California

*Author of original report: Refund

*UPDATE Employee: Inteliius Customer Care

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I contacted various search services to find my husbank and his girlfriend (for a divorce). Apparently all these serices were related and advertised free public record lookups. Charges were advertised at .49 and .99. I won't dispute those charges.

Then I was billed $49.95 for a complete profile I never got. Which was advertised as $24.95 or something like that. The searches never appeared; it was impossible to log on to the site, and an email got no response.

I forgot my password, and the links they kept sending me said "invalid" when I tried them.  I sent them an email and got no response. Got no advertised product and overcharged.


This report was posted on Ripoff Report on 06/14/2013 07:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/INTUS/Culver-City-California-90230/INTUS-ussearchcom-peoplefinderscom-They-advertised-a-phone-search-for-49-I-receiv-1059106. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Refund

AUTHOR: Juliet - ()

Please assisst me in resolving this matter. I need you to refund my account for the $49.95 you billed me, for which I received no services.

Thank you,

Tania Burton (on credit card). If you need further information, such as card number, please email me at (((ROR redacted)))

Thanks,

Juliet

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#2 UPDATE Employee

Inteliius Customer Care

AUTHOR: InteliusCustomer__Support - ()

We apologize for any confusion arising from the use of our service and would like the opportunity to assist you.  

Intelius offers a variety of services during the purchase process.  All of our services are non-contractual so there is no obligation to continue using the service. 

If you still need assistance with your account, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care.  

www.intelius.com/emailcontact.php 

We value your feedback and look forward to hearing from you.

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